Hello Everybody,

We have issue with 3 of our clients machine that face the same problems.

When they tried to launch outlook, the status of outlook application always showing that, "Trying to connect"

and when we tried them to log on to outlook web application, there is nothing to log on..i had tried to log on with 3 difference browsers, but still not work.. other website as yahoo or gmail are working fine..

We are using Microsoft Exchange.

Could you let me know what is the real issues with that?

THan

Hi,

For troubleshooting this issue, I would like to collect some information.

• When they try to log on to OWA, whats error on the website page?
• Please switch to other good machines to logon Outlook or OWA with that three accounts to check this issue.
• Please try to logon OWA on server side with that three accounts. (internal check)
• Please check if there are any events in application logs.

Hope for your response.

Best Regards.

• Edited by Lynn-Li 2 hours 44 minutes ago

Hi,

For troubleshooting this issue, I would like to collect some information.

• When they try to log on to OWA, whats error on the website page?
• Please switch to other good machines to logon Outlook or OWA with that three accounts to check this issue.
• Please try to logon OWA on server side with that three accounts. (internal check)
• Please check if there are any events in application logs.

Hope for your response.

Best Regards.

• Edited by Lynn-Li Wednesday, February 18, 2015 9:04 AM

Dear Edited,

Thanks so much for your concerning our problems!

When I tried them to access their e mail through out OWA, no error and i didn't see any display on the webpage and it was just blank!

Last thing, I deleted their user profiles and configure their exchange e mail to desktop outlook and everything working fine, error gone!

If you have any ideas, please let me know and i will bring that to fix future issues regarding this!

Best regards,