Hello,

I am an IT specialist working for a non-profit corporation.  I have a colleague whose Outlook 2013 (ran on Exchange Server 2013) keeps crashing every time she tries to do a search within a shared calendar.  This does not happen when she accesses her own calendar, just when she tries to search for an item in a shared calendar. I have tried deleting and re-adding her profile, deleting the shared calendars and re-adding them.  I know that we have 64-bit version of Office running on MS Server 2012 R2 (accessed through a thin client equipped w/ remote desktop), and that this can be a known problem with Office.  I have not had any other calls about the same issue with anyone else.  I've tried searching for this in many forums, but haven't found anyone who has had the exact same issue.  I've also tried searching for this particular exception code. Any advice or ideas would be helpful and appreciated.  Below is a small summary of the warning when the application crashes:

MS OUTLOOK Stopped Working
Problem Signature:
APP CRASH
APP EXE
Exception Code: C0000005
Exception Offset:  00000000003970e3
Locale ID: 1033

Thanks for any help offered.  -SM

Hello,

I am an IT specialist working for a non-profit corporation.  I have a colleague whose Outlook 2013 (ran on Exchange Server 2013) keeps crashing every time she tries to do a search within a shared calendar.  This does not happen when she accesses her own calendar, just when she tries to search for an item in a shared calendar. I have tried deleting and re-adding her profile, deleting the shared calendars and re-adding them.  I know that we have 64-bit version of Office running on MS Server 2012 R2 (accessed through a thin client equipped w/ remote desktop), and that this can be a known problem with Office.  I have not had any other calls about the same issue with anyone else.  I've tried searching for this in many forums, but haven't found anyone who has had the exact same issue.  I've also tried searching for this particular exception code. Any advice or ideas would be helpful and appreciated.  Below is a small summary of the warning when the application crashes:

MS OUTLOOK Stopped Working
Problem Signature:
APP CRASH
APP EXE
Exception Code: C0000005
Exception Offset:  00000000003970e3
Locale ID: 1033

Thanks for any help offered.  -SM

• Merged by Winnie LiangMicrosoft contingent staff, Moderator 22 hours 21 minutes ago duplicate

I recommend that you post this in the Outlook Forum:  http://social.technet.microsoft.com/Forums/en-US/outlook/threads

Hi

As per the information and details provided by you, to solve the issue of Outlook crashing, please follow these steps: -

You can use these several diagnostic tools, to solve this issue: -

Step 1: - Run the Outlook Product Stability Diagnostic tool.

Step 2: - Run the Office Configuration Analyzer Tool.

Step 3: - Can you reproduce the problem?

Step 4: - Update Outlook with the latest cumulative updates

Step 5: - Start Outlook by using an appropriate command-line switch

Step 6: - Start Outlook in Safe Mode.

Step7: - Scope the problem with a new Outlook profile, Windows profile, or computer.

Step 8: - Contact Microsoft Product Support.

I hope this information will be helpful for you.

Thanks and regards

Shweta@G 

Hi,

I noticed the issue only happens to a specific user. I think the issue should be related to Outlook client with the local machine.

Please start Outlook in safe mode to narrow down whether the issue is caused by any third party add-ins. Also change a computer to check whether the issue persists. For your reference, here is a KB talked about the detailed steps about Outlook crashes:

https://support.microsoft.com/en-us/kb/2934538/en-us

If the solution in the KB above doesn't work, please ask a question in Outloon forum for more help.

Regards,