An outside company sent our user an email with 2 PDF attachments. The user gets the email and in the Inbox it displays a paper clip like there is an attachment. If you right click the email you do not have the option to "View Attachment" and if you open the email you do not see any attachments. But, the user can see the attachments on his smartphone. If you forward the email from either Outlook or from the Smartphone to an outside email address, like gmail, you get the attachments. This is Exchange 2007 version 08.02.0234.001 running on Windows 2008 SP1 and clients are running Outlook 2007. Has anyone see something like this before?

Hi, I have faced the same issue before. This is a rare issue with Exchange server and Outlook server combination. You may see that if you rename the same pdf document and sent again to the same user, he may see it and open it. So I assumed that this is a problem with some temp registry settings of outlook. That time I found this solution as explained below. Go to this key--> HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook\Security Because of the issue, the path that the reg key their pointed can't be browsed. You have to find the original path. Copy every contents as a backup and delete everything in the original path. Restart outlook to see the magic !!!!!! Regards from www.windowsadmin.info

HI, Seem your Outlook setting blocked viewing attachments. So please refer below articles and do the needfull Customize attachment settings in Outlook 2007 http://technet.microsoft.com/en-us/library/cc178961.aspx You may receive an "Outlook blocked access to the following potentially unsafe attachments" message in Outlook http://support.microsoft.com/kb/829982 View, open, and save attachments http://office.microsoft.com/en-us/outlook/HA012319531033.aspx rehards Chinthaka Shameera | MCITP: EA | MCSE: M | http://howtoexchange.wordpress.com/

Does the suggestion above work for this case? Does the attachment still invisible when access the problematic message via OWA? Could the issue be reproduced permanently? Does the issue only happen to a single user, or all users? Does the issue only happen with PDF attachment? Is there any arrived good messages? If yes, please use MFCMAPI to compare the mail properties between the good message and the badJames Luo TechNet Subscriber Support (http://technet.microsoft.com/en-us/subscriptions/ms788697.aspx) If you have any feedback on our support, please contact tngfb@microsoft.com

I've had a three different users at my organization experience this recently. I've forwarded the original message as an attachment to myself and the attachment wasn't visible on my machine either. I've confirmed that the OutlookSecureTempFolder has a path that is accessible. <quote>If you forward the email from either Outlook or from the Smartphone to an outside email address, like gmail, you get the attachments.</quote> Ditto here. Exchange 2007 v. 08.03.0159.002 on Win Server 2008 SP2. Original users are on Oulook 2007. My machine has Outlook 2010 and still can't see it. There are no messages about unsafe attachments and Outlook doesn't have any issues displaying other attachments, including other PDFs. So far, I have only seen this with PDF docs, but again not all PDFs. We haven't tried having the sender rename the file before resending, but we did have the user re-send and it still wasn't visible. So, while it is possible it is something about the document, it seems more likely to do with how the messages was originally encoded. However, if Gmail can see the attachment, then so should Outlook.

I beleive this is resolved with Exchange 2007 SP3 rollup 4. http://support.microsoft.com/?kbid=2509911 lasse at humandata dot se, http://anewmessagehasarrived.blogspot.com