Dear all, Our address book template has the Personal-Title attribute shown. This works fine for Exchange 2007 mailbox users and they can see Mr/Mrs/Dr/Prof etc in the address book. However, when a mailbox is moved to Exchange 2010 (SP1 RU2 or RU3) the Personal-Title attribute no longer shows in the address book - it is simply empty. This happens for Outlook 2007/2010 and does not matter if Cached Exchange Mode is being used. How can this be resolved? Thanks Richard

Are the Exchange 2007 and Exchange 2010 working against the same set of Domain Controllers? I think it might be due to that the attribute personalTitle by default isn't replicated to Global Catalog Servers but you could easily tell it to though.Jesper Bernle | Blog: http://xchangeserver.wordpress.com

Are you talking about the details template? You made a cutsomization to the details tamplate in 2007 to show a custom field but not showing when MB's get moved to 2010? I don't recall if the details template carry over, can you open the details template on the 2010 server and see if they show up?James Chong MCITP | EA | EMA; MCSE | M+, S+ Security+, Project+, ITIL msexchangetips.blogspot.com

@Jesper Bernle - all our DCs are also GCs. @Jamestechman - Yes, we modified the details template a fair while ago. I thought it might be a case of updating the 2010 template, but as it stands it's identical to the 2007 one. That is, I've opened the Template Editor from a 2007 EMC and 2010 EMC and it's populated with the same information.

Hi rasobey, Any update for your issue? Jesper's suggestion is good, I would also wait a period of time after the migration for the replication finished. How about create a new user to make a test, is the title showed? How about recreate a new profile to make a test? Regards! GavinPlease remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

Sorry Jesper, yes, the 2007 and 2010 servers are talking to the same Global Catalogs (same AD site). I've got my AD guys checking on the replication of that attribute. Just for info, the attribute personalTitle is displayed as Personal-Title in both the 2007 and 2010 Address List Template editor screens.

Ok, this attribute was not being replicated to the GCs. Is it confirmed that this is the problem? If so I will mark Jesper's reply as the solution. I'm still interested as to why 2007 would work with the attribute NOT being replicated, but this isn't the first thing we've come across where things that would to work suddenly don't for no discernible reason!

I've configured my test domain to replicate the Personal-title attribute to the Gc, it's a single DC that has the GC role, and the title is still not showing up in the GAL of a 2010 user. I'm going to contact PSS. surely somewhere here must be in a similar situation?!

Hi, I am also facing the same issue in exchange 2010. Any resolution / workaround.

Did anyone fount an answer to this question? We are also having the same issue here.