Weve a fresh installed Windows 8 Pro and Office 2013. Printing works correctly in every application but Office 2013.
Word, Excel, Outlook printing causes the application to crash.
Any idea if this is a known issue?

Regards.
Peter

I've not had the same problem with Win 8 and O2k13 but I have had similar issues in the past. Try different drivers, sometimes generic PCL drivers can cause issues, try downloading specific ones for you printer or try postscript (ps) drivers if that doesn't work.

This is a huge showstopper and the main reason why I leave Windows 8 and get back to Windows 7. I tried new drivers, PS and PCL, universal drivers, new and old drivers. Microsoft can't expect us to buy new 2000$+ printers each time we upgrade to another OS.

I finally figured out that it is the printer installation program itself that isnt Windows 8 compatible. This is how I solved it:

• Remove all printers en printer drivers through the print manager
• Manually add a printer and specify the location of the 64 bit drivers (so, dont use the setup program)

Regards.

Peter

I wonder if others are still having this problem.  I followed your path of manually adding the printer using the most recent driver (in this case a Dell 5100cn PCL), but no change.  The printer had worked fine with Office 2010 on Windows 8 (both 64-bit), and other printers work fine with Office 2013 (64), but this one combination continues to crash the Office app.  

Does anyone have any other ideas?  Thanks.

- L.

Please try the following:

In Word 2013 Click File>Options>Advanced>(Scroll down to Print options) and deselect the second option [Print in background].

Some printer drivers do not allow background printing.

Please note that you ALSO have to do this in MS PowerPoint.

I couldn't find this option in Excel, Access, Publisher, InfoPath, or OneNote. Maybe these MS Office programs will take their main options from Word.

• Proposed as answer by Travis_Lloyd Tuesday, June 25, 2013 8:58 AM
• Unproposed as answer by Travis_Lloyd Tuesday, June 25, 2013 8:58 AM
• Proposed as answer by xMalicious1x Saturday, February 08, 2014 9:27 PM

Tried it; didn't work.

But good news: what did work was to uninstall 64-bit Office and use 32-bit instead.  At least in our situation, Office 2013 32-bit running on Windows 8 64-bit now prints to a Dell 5100cn.  Office 2013 64-bit crashed the app every time. 

- L.

I posted a fix on another forum that may help here if they are HP printers.

http://social.technet.microsoft.com/Forums/en-US/officesetupdeploy/thread/6fad3461-49cb-4f53-913b-7b8dbfaa8c75/

This should take care of the problem, as posted elsewhere in the Forum, but it's only a work-around until HP & Microsoft can get the true problem fixed.  Thanks to Shane!

After lots of testing I have found a setting that has fixed all my HP CP5520 and HP M4555 printers that were crashing when printing from Office 365's 2013 pro plus.

It's the driver setting in Device settings -> Installable options -> Printer Status notification, this needs to be disabled.

I hope this also fixes other peoples problems.

Shane

Try Deactivating the Add-In for blue tooth, this usually make the programs crash.

To deactivate- File - Options - Add-Ins - Manage: COM Add-Ins - Un check send to Blue tooth.

This should solve the issue, Hope this works!

I would encourage all of the folks here who posted a question about this particular problem to check back and let us know what worked for you.  There could be more than one fix and the problems could be slightly different, with one fix working for one scenario and another working for another.

Remember, you could be helping out a lot of other people who are in the same frustrating situation as you were.

Thanks!

How about non HP related printers, like the canon 8350cdn? Unfortunately none of these worked for me because it doesn't have the same settings.  Word options to disable BG print did not work.

stranded....along with many others

This solved the problem for me:

At http://en.community.dell.com/support-forums/peripherals/f/3528/t/19475274.aspx it was suggested to use the 5130cdn driver, which also comes with Windows 8.

To install, specify that you do not find the printer, provide the port address etc and specify that it is a 5130cdn printer.

Bingo!!

• Proposed as answer by BK11 Thursday, October 10, 2013 12:32 PM

This particular solution has been tried by a number of people on the net including myself, and it idid not solve the office 64-bit/Windows 8 problem. the printer installs, but subsequent printing crashes. But some report success with this one.

You may also try installing your printer using the 5130cdn driver supplied with W8. That did the trick for me (See below)

• Proposed as answer by BK11 Thursday, October 10, 2013 12:34 PM

I had the same problem for month. Printing worked in all application except Outlook 2013. Pressing the Print Button caused Outlook to crash. 

My solution today was: 

1. uninstall/delete the printer

2. let windows search for printers

3. select the found printer

4. let windows select the correct driver

I've had the same problem for the last two weeks on users in my office. Finally resolved this, on the print server, I went into printer properties, disable snmp. fixed it and now it works fine in any application.

Please try the following:

In Word 2013 Click File>Options>Advanced>(Scroll down to Print options) and deselect the second option [Print in background].

Some printer drivers do not allow background printing.

Please note that you ALSO have to do this in MS PowerPoint.

I couldn't find this option in Excel, Access, Publisher, InfoPath, or OneNote. Maybe these MS Office programs will take their main options from Word.

I fixed with this solution. (Thanks a lot).

Regards

I had the same problem, but am running the 32-bit Windows7. The solution of removing the HP printer drivers and then reinstalling them seems to have worked, so thanks.

• Proposed as answer by Travis_Lloyd Tuesday, May 20, 2014 7:44 PM
• Unproposed as answer by Travis_Lloyd Tuesday, May 20, 2014 7:45 PM

I didn't get the hang; it just refused to print, and said it was "spooling," but otherwise same problem, and Peter's solution above did work.

• Edited by BillSwiggart Tuesday, May 20, 2014 7:37 PM

This is the answer that fixes the problem every time, based on my experience and that of others. It works for both the 32 & 64-bit versions of Windows (I'm one of those odd ducks who runs 32-bit Windows 8.1 Professional and it worked perfectly for me). The problem is not Windows, either 7 or 8, it's Office 2013 and a variety of unique HP LaserJet printers.  By the way, the glitch occurs whether you use networked printing or a USB cable; I discovered that early-on when I was trying to troubleshoot the issue.  Also (and it should go without saying), always reboot the computer after you make the change to the driver.  Thanks to Shane, who apparently was the first one to discover the solution over a year ago, right after Office 2013 came out and the problem manifested itself.

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After lots of testing I have found a setting that has fixed all my HP CP5520 and HP M4555 printers that were crashing when printing from Office 365's 2013 pro plus.

It's the driver setting in Device settings -> Installable options -> Printer Status notification, this needs to be disabled.

I hope this also fixes other peoples problems.

Shane

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• Edited by Travis_Lloyd Wednesday, May 21, 2014 8:01 AM

Hi 

I had the same issue with office only after installing the correct driver.

What I did was to disable the Printer Properties -> Device Settings -> Department ID management .

It is working fine after that and don't prompt for the password again :D

Hope you find this useful.

Thanks a lot Peter. It worked fine