When I try to activate Office 2010 Professional Plus x64 on Windows 7 x64 RTM, The activation fails. I was able to retrieve some entries from the event log which may point to the problem (pasted below). I downloaded the beta twice, and used two different keys in the hope that the initial key was corrupt. This was not the problem. Office seems to be working correctly, but the title bar is red, and has a comment "(Product Activation Failed)". I have tried activating using Word and Excel, and both exhibit the same problem, the activation code is accepted, but the product does not activate.


Log Name: Application
Source: Application Error
Date: 11/23/2009 8:02:01 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: MediaPC7
Description:
Faulting application name: Setup.exe_Microsoft Setup Bootstrapper, version: 14.0.4514.1004, time stamp: 0x4abe486f
Faulting module name: ole32.dll, version: 6.1.7100.0, time stamp: 0x49eeaafb
Exception code: 0xc0000005
Fault offset: 0x000000000002892e
Faulting process id: 0x1560
Faulting application start time: 0x01ca6ca1b9347630
Faulting application path: C:\Program Files\Common Files\Microsoft Shared\OFFICE14\Office Setup Controller\Setup.exe
Faulting module path: C:\Windows\system32\ole32.dll
Report Id: f868c220-d894-11de-aa79-001bb9a300f8
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2009-11-24T01:02:01.000000000Z" />
<EventRecordID>10547</EventRecordID>
<Channel>Application</Channel>
<Computer>MediaPC7</Computer>
<Security />
</System>
<EventData>
<Data>Setup.exe_Microsoft Setup Bootstrapper</Data>
<Data>14.0.4514.1004</Data>
<Data>4abe486f</Data>
<Data>ole32.dll</Data>
<Data>6.1.7100.0</Data>
<Data>49eeaafb</Data>
<Data>c0000005</Data>
<Data>000000000002892e</Data>
<Data>1560</Data>
<Data>01ca6ca1b9347630</Data>
<Data>C:\Program Files\Common Files\Microsoft Shared\OFFICE14\Office Setup Controller\Setup.exe</Data>
<Data>C:\Windows\system32\ole32.dll</Data>
<Data>f868c220-d894-11de-aa79-001bb9a300f8</Data>
</EventData>
</Event>

Log Name: Application
Source: Office Software Protection Platform Service
Date: 11/23/2009 8:01:57 PM
Event ID: 1003
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: MediaPC7
Description:
The Software Protection service has completed licensing status check.
Application Id=59a52881-a989-479d-af46-f275c6370663
Licensing Status=
1: 128a057a-7e95-4063-b296-c54c5f3d3f3a, 1, 1 [(0 [0xC004E003, 0, 0], [( 1 0xC004F056 30 0 msft:rm/algorithm/volume/1.0 0x00000000 0)(?)( 1 0xC004F056 30 0 msft:rm/algorithm/volume/1.0 0x00000000 0)(?)(?)(?)])(1 )(2 [0x00000000, 0, 0], [( 5 0xC004FE00 30 0)( 5 0xC004FE00 30 0)( 1 0x00000000 0 0 msft:rm/algorithm/flags/1.0 0x00000000 0)( 7 0x00000000 2010/10/31)(?)( 9 0x00000000 0xC004F056)])]
2: 26adec89-edf3-4adc-a3fc-c865f1a9f71f, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]


Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Office Software Protection Platform Service" />
<EventID Qualifiers="16384">1003</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2009-11-24T01:01:57.000000000Z" />
<EventRecordID>10546</EventRecordID>
<Channel>Application</Channel>
<Computer>MediaPC7</Computer>
<Security />
</System>
<EventData>
<Data>59a52881-a989-479d-af46-f275c6370663</Data>
<Data>
1: 128a057a-7e95-4063-b296-c54c5f3d3f3a, 1, 1 [(0 [0xC004E003, 0, 0], [( 1 0xC004F056 30 0 msft:rm/algorithm/volume/1.0 0x00000000 0)(?)( 1 0xC004F056 30 0 msft:rm/algorithm/volume/1.0 0x00000000 0)(?)(?)(?)])(1 )(2 [0x00000000, 0, 0], [( 5 0xC004FE00 30 0)( 5 0xC004FE00 30 0)( 1 0x00000000 0 0 msft:rm/algorithm/flags/1.0 0x00000000 0)( 7 0x00000000 2010/10/31)(?)( 9 0x00000000 0xC004F056)])]
2: 26adec89-edf3-4adc-a3fc-c865f1a9f71f, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]

</Data>
</EventData>
</Event>

Can you try activating (setting the key) through control panel / uninstall a program / right-click Office 2010 / choose "Change" (not uninstall). From the setup dialog that comes up (may take a minute) you are supposed to be able to enter a key (I cannot myself; possibly because mine was installed with an MSP and is set to use an Office KMS). But I have been told that you can do this.

Thanks Jerry -- Apparently, using the installer to set the activation key did the trick. Office had to re-install itself, which took a while... and required a reboot. When it came back, I ran Excel, but Excel was reported as unactivated... but offered to complete the activation. The activation completed, but excel still had a red-bar. Re-running excel and the warning was finally fixed!

I was having the same issue and this did the trick for me.
Thanks, Jerry.

I was also having the same problem. Thanks Jerry your suggestion did the trick...

This solved my problem... :D

 

thanks Jerry, I am eternally greatful... :))

 

you're my favorite ham from now on...! :D

I'm having the same "Product Activation Failed" problem on my installation of Office 2010 Pro.  I tried your suggestion of changing my MAK key through the control panel, change option, but every time I try it, the "Please wait while setup prepares the necessary files" dialog box comes on for a few seconds, then disappears, then nothing happens (even when I have the Office 2010 install disk in my DVD drive).  

This is also after trying to change the MAK key inside Word's help menu and through the command prompt using various "ccscript ospp.vbs" commands.  Is there anything else you can suggest?  Thanks in advance.

Thanks Jerry........

ZenAgain I also have this problem. I'm just not able to input a key. --> Control panel, change option, but every time I try it, the "Please wait while setup prepares the necessary files" dialog box comes on for a few seconds, then disappears, then nothing happens (even when I have the Office 2010 install disk in my DVD drive). 

The error that I can get fron the logs is:

Description:

  Setup did not complete successfully. We are sorry for the inconvenience.

Problem signature:

  Problem Event Name: Office12Setup
  Problem Signature 01: {10140000-0F00-0000-0000--0000000FF1CE}
  Problem Signature 02: 14.0.4755.1000
  Problem Signature 03: X
  Problem Signature 04: 1603
  Problem Signature 05: Word.en-us\setup.xml
  Problem Signature 06: X
  Problem Signature 07: X
 OS Version:      6.1.7600.2.0.0.256.4
  Locale ID:           2057
Additional information about the problem:

  LCID:    1033

And

Faulting application name: Setup.exe_Microsoft Setup Bootstrapper, version: 14.0.4755.1000, time stamp: 0x4b989df1
Faulting module name: ole32.dll, version: 6.1.7600.16624, time stamp: 0x4c297c56
Exception code: 0xc0000005
Fault offset: 0x0002f367
Faulting process id: 0x1308
Faulting application start time: 0x01cd1707bb5f9ec1
Faulting application path: C:\Program Files\Common Files\Microsoft Shared\OFFICE14\Office Setup Controller\Setup.exe
Faulting module path: C:\Windows\system32\ole32.dll
Report Id: 069acf7a-82fb-11e1-b25b-001cc49812a4

I'm open to Ideas.

Thanks

Jonno

Hi Jonno,

can you try a Control Panel ->Programs and Features->Office->Change->Repair ?

it seems that your Office installation is damaged.

Hi there Don,

If I try a Control Panel ->Programs and Features->Office->Change->Repair
Notting appears happens, however if I then check the Application log files I get the following;

Beginning a Windows Installer transaction: {90140000-0011-0000-0000-0000000FF1CE}. Client Process Id: 5588.

Starting session 0 - 2012-04-13T12:28:38.134549200Z.

Product: Microsoft Office Professional Plus 2010 -- Configuration completed successfully.

Windows Installer reconfigured the product. Product Name: Microsoft Office Professional Plus 2010. Product Version: 14.0.4763.1000. Product Language: 0. Manufacturer: Microsoft Corporation. Reconfiguration success or error status: 0.

Ending a Windows Installer transaction: {90140000-0011-0000-0000-0000000FF1CE}. Client Process Id: 5588.

Product: Microsoft Office Proof (Spanish) 2010 -- Error 1706. Setup cannot find the required files.  Check your connection to the network, or CD-ROM drive.    For other potential solutions to this problem, see SETUP.CHM.

Product: Microsoft Office Proof (Spanish) 2010 -- Error en la configuracin.

Windows Installer reconfigured the product. Product Name: Microsoft Office Proof (Spanish) 2010. Product Version: 14.0.4763.1000. Product Language: 3082. Manufacturer: Microsoft Corporation. Reconfiguration success or error status: 1603.

Ending a Windows Installer transaction: {90140000-001F-0C0A-0000-0000000FF1CE}. Client Process Id: 5588.

Ending session 0 started 2012-04-13T12:28:53.903451200Z.

So it appears that the application is trying to do something but 1/2 way through the process change to SPANISH. BTW I installed English.

Thanks
Jon

Jonno,

the English edition includes "companion" proofing languages (Spanish and French) - it looks like these are damaged.
I suggest a complete uninstall of Office - any and all versions you may have currently installed.
You may need to use the guidance in this article to remove the damaged components:
http://support.microsoft.com/kb/290301

I got this same error and this answer fixed it.  I am using Win7 with Office 2010.  I entered my Key and chose the "Standard" installation rather than "Custom" and it worked fine.  But I had to restart my laptop twice in order to get everything back to normal.  I did not lose any Outlook email or contacts etc.  many THANKS!

Thanks so much!!!  I just spent 3 hrs. trying to figure out the problem on Microsoft's website.  If you were close I'd kiss you!

After having crashed my computer, I had to reinstall OFFICE 2010 prof.
After the test period I kept receiving the message to autenticate.
I tried with the correct MAK key, but kept receiving the error 2503.
I uninstalled, installed office 2010, without prevail.
Having called the helpdesk on 14/1/2013, which confirmed the exact MAK key, I was transferred to technical support.
Tom was unable to help me and told me that I had to return to my company, where I retired or pay a Microsoft engeneer 299,- to come and fix the problem.
Having looked on the internet, I found a Jerry Ham who gave a simple fix:
Goto settings, Programs,
 right click the mouse,
 choose the option change product key, reintroduce the product key
 and let Microsoft reconfigure the Office 2010

Everything is solved!!!! Thanks Jerry, you saved me 299,-

It works for me Many thanks!!