Hi Kamil,
Please update Office and Windows to the latest update.
KN> I always install the newest Windows and Office updates
Is any Excel file opened when you are trying to compare through the command?
KN> I have tested this with opened and not opened other excel files.
What is the OS on the machine?
KN> Windows 7 Professional (PL). SP1.
What is the event describing in the Application event logs with event 1000 for the crash as the faulting module.
KN> Below you can find text copy of all error events I found. I can provide you one additional error file [C:\Users\kniklasinski\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_spreadsheetcompa_d0b0ddbc4c5757187c39015404434d9e8cbaa91_226ce7c3\Report.wer],
but it is binary file and I'm not sure how I can attach it to this post.
Nazwa dziennika:Application
rdo: .NET Runtime
Data: 2014-06-10 12:51:25
Identyfikator zdarzenia:1026
Kategoria zadania:Brak
Poziom: Bdy
Sowa kluczowe:Klasyczny
Uytkownik: Nie dotyczy
Komputer: LTPL003734.bravurasolutions.local
Opis:
Application: SPREADSHEETCOMPARE.EXE
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.ArgumentException
Stack:
at System.IO.Path.CheckInvalidPathChars(System.String, Boolean)
at System.IO.Path.GetFileName(System.String)
at ProdianceExcelCompare.Form1.StatusReady()
at ProdianceExcelCompare.Form1.Init()
at ProdianceExcelCompare.Form1..ctor(System.String)
at ProdianceExcelCompare.Program.Main(System.String[])
Kod XML zdarzenia:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name=".NET Runtime" />
<EventID Qualifiers="0">1026</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-06-10T10:51:25.000000000Z" />
<EventRecordID>97856</EventRecordID>
<Channel>Application</Channel>
<Computer>LTPL003734.bravurasolutions.local</Computer>
<Security />
</System>
<EventData>
<Data>Application: SPREADSHEETCOMPARE.EXE
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.ArgumentException
Stack:
at System.IO.Path.CheckInvalidPathChars(System.String, Boolean)
at System.IO.Path.GetFileName(System.String)
at ProdianceExcelCompare.Form1.StatusReady()
at ProdianceExcelCompare.Form1.Init()
at ProdianceExcelCompare.Form1..ctor(System.String)
at ProdianceExcelCompare.Program.Main(System.String[])
</Data>
</EventData>
</Event>
Nazwa dziennika:Application
rdo: Application Error
Data: 2014-06-10 12:51:27
Identyfikator zdarzenia:1000
Kategoria zadania:(100)
Poziom: Bdy
Sowa kluczowe:Klasyczny
Uytkownik: Nie dotyczy
Komputer: LTPL003734.bravurasolutions.local
Opis:
Nazwa aplikacji powodujcej bd: SPREADSHEETCOMPARE.EXE, wersja: 5.5.0.5, sygnatura czasowa: 0x531f7e59
Nazwa moduu powodujcego bd: KERNELBASE.dll, wersja: 6.1.7601.18409, sygnatura czasowa: 0x53159a86
Kod wyjtku: 0xe0434352
Przesunicie bdu: 0x0000c42d
Identyfikator procesu powodujcego bd: 0x1b50
Godzina uruchomienia aplikacji powodujcej bd: 0x01cf8499ec30214b
cieka aplikacji powodujcej bd: C:\Program Files (x86)\Microsoft Office\Office15\DCF\SPREADSHEETCOMPARE.EXE
cieka moduu powodujcego bd: C:\Windows\syswow64\KERNELBASE.dll
Identyfikator raportu: 2b9ede2b-f08d-11e3-a75a-005056c00008
Kod XML zdarzenia:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-06-10T10:51:27.000000000Z" />
<EventRecordID>97857</EventRecordID>
<Channel>Application</Channel>
<Computer>LTPL003734.bravurasolutions.local</Computer>
<Security />
</System>
<EventData>
<Data>SPREADSHEETCOMPARE.EXE</Data>
<Data>5.5.0.5</Data>
<Data>531f7e59</Data>
<Data>KERNELBASE.dll</Data>
<Data>6.1.7601.18409</Data>
<Data>53159a86</Data>
<Data>e0434352</Data>
<Data>0000c42d</Data>
<Data>1b50</Data>
<Data>01cf8499ec30214b</Data>
<Data>C:\Program Files (x86)\Microsoft Office\Office15\DCF\SPREADSHEETCOMPARE.EXE</Data>
<Data>C:\Windows\syswow64\KERNELBASE.dll</Data>
<Data>2b9ede2b-f08d-11e3-a75a-005056c00008</Data>
</EventData>
</Event>
Nazwa dziennika:Application
rdo: Windows Error Reporting
Data: 2014-06-10 12:51:30
Identyfikator zdarzenia:1001
Kategoria zadania:Brak
Poziom: Informacje
Sowa kluczowe:Klasyczny
Uytkownik: Nie dotyczy
Komputer: LTPL003734.bravurasolutions.local
Opis:
Pakiet bdw 35762240, typ 22
Nazwa zdarzenia: CLR20r3
Odpowied: Niedostpny
Identyfikator pliku Cab: 0
Sygnatura problemu:
P1: spreadsheetcompare.exe
P2: 5.5.0.5
P3: 531f7e59
P4: mscorlib
P5: 4.0.30319.18444
P6: 52717edc
P7: 46b9
P8: 26
P9: System.ArgumentException
P10:
Doczone pliki:
C:\Users\kniklasinski\AppData\Local\Temp\WERE3AE.tmp.WERInternalMetadata.xml
Te pliki mog by dostpne tutaj:
C:\Users\kniklasinski\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_spreadsheetcompa_d0b0ddbc4c5757187c39015404434d9e8cbaa91_226ce7c3
Symbol analizy:
Ponowne sprawdzanie rozwizania: 0
Identyfikator raportu: 2b9ede2b-f08d-11e3-a75a-005056c00008
Stan raportu: 0
Kod XML zdarzenia:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-06-10T10:51:30.000000000Z" />
<EventRecordID>97858</EventRecordID>
<Channel>Application</Channel>
<Computer>LTPL003734.bravurasolutions.local</Computer>
<Security />
</System>
<EventData>
<Data>35762240</Data>
<Data>22</Data>
<Data>CLR20r3</Data>
<Data>Niedostpny</Data>
<Data>0</Data>
<Data>spreadsheetcompare.exe</Data>
<Data>5.5.0.5</Data>
<Data>531f7e59</Data>
<Data>mscorlib</Data>
<Data>4.0.30319.18444</Data>
<Data>52717edc</Data>
<Data>46b9</Data>
<Data>26</Data>
<Data>System.ArgumentException</Data>
<Data>
</Data>
<Data>
C:\Users\kniklasinski\AppData\Local\Temp\WERE3AE.tmp.WERInternalMetadata.xml</Data>
<Data>C:\Users\kniklasinski\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_spreadsheetcompa_d0b0ddbc4c5757187c39015404434d9e8cbaa91_226ce7c3</Data>
<Data>
</Data>
<Data>0</Data>
<Data>2b9ede2b-f08d-11e3-a75a-005056c00008</Data>
<Data>0</Data>
</EventData>
</Event>
Try uninstalling the Add In completely and reinstall it again. Test if that helps
KN> Can you please advise how to uninstall the add-in and install it again? I have not found such functionality.