Hi all, 

We have outlook 2010 in organization (Exchange 2010)

A lot of users complains that the "send receive" progress is take too long.

After investigation we found the problem caused by the RSS default setting, which try to download a lot of info from internet.

We decide to apply Group Policy which prevent the RSS feed setting, in test environment.

The GPO setting:

User Configuration > Administrative Templates > Microsoft Outlook 2010 > Account Setting > RSS Feeds

Automatically download enclosures = disabled

Default RSS Feeds = disabled

Do not roam user's RSS Feeds = disable

Download full text of articles as HTML attachments = Not configured

Override published sync interval = enabled

Run rules on RSS items = Not configured

Synchronize Outlook RSS Feeds with common Feeds list = disabled

Turn off RSS fearure = enable

###########

The npredictable problem:

Users cannot move items from inbox (not only) to existing / new PST files. they receive the following message:

"Cannot move items. The item cannot be moved. It was either already moved or deleted, or access was denied."

Any idea ?

Thanks.

Hello,

We may first try to empty the Deleted Items folder of the user's mailbox and then test the issue again. A move operation from a mailbox to a pst file is basically a copy operation of the original item to the new location and then an automatic permanent delete operation of the original item. When the Deleted Items folder is corrupt or has corrupted items, this error may happen.

If above doesn't fix the issue, we may also try recreating the OST file to see the result. To do this, exit Outlook, find the .ost file and rename it to .old, and then restart Outlook to sync a new one. By default, the OST file is in the following location:

drive:\Users\%username%\AppData\Local\Microsoft\Outlook

If it still happened, I'd recommend you contact your Exchange admin to check Exchange logs for errors.

Please let me know the result.

Regards,

Steve Fan

Forum Support