Hi, One of my customer is using HTC Desire to sync his mails from outlook2010 on his PC. When he reads or deletes any mail in outlook2010 on his desktop, some mails are imeediately getting synched to the mobile phone, but few are not synching at all for many days. He dosent have problem with calender synching. He has got problem only with the mails. Troubleshoot done: 1. Deleted and created exchange account on his phone. 2. Reconfigured his outlook profile on phone. 3. Removed all the devices attached to active sync from server end and reconfigured the profile again on his phone. 4. Changed his phone thrice, changed the SIM card as well, NO RESULT. 5. Re enabled his active sync features, moved his mailbox. NO RESULT. Kindly let me know if any body has faced same issue and also the troubleshooting steps taken. Another question? Is there something we can do from exchange server for this? If Mailbox recreation will help resolve this issue? Is the problem with the HTC phone or the his Exchange active sync attributes? Regards, Madhavi.

Have you checked if you are on the latest version of the OS on the HTC? It's likley the handset, I've encountered these issues where it would stop synching then sync again with certain devices on certain android versions and they were due to known documented bugs within the device itself. What is the HTC version?James Chong MCITP | EA | EMA; MCSE | M+, S+ Security+, Project+, ITIL msexchangetips.blogspot.com

Hi Do you have anything update on your HTC version and recreation account result?Terence Yu TechNet Community Support

@James, Terence I have collected following information from the user, htc model HTC Desire S S510e Android-version 2.3.5 Softwarenumber 2.10.401.8 HTC Sense version 3.0 Is this information sufficient? Regards, Madhavi.

@James, Terence, I was unable to access the account i previously created, so i created a new account for technet and answered your question. Regards, Madhavi.

Have you seen this? http://blog.alexnj.com/mobile/fix-for-broken-activesync-on-htcs-android-2-3-5-updateJames Chong MCITP | EA | EMA; MCSE | M+, S+ Security+, Project+, ITIL msexchangetips.blogspot.com

Have you seen this? http://blog.alexnj.com/mobile/fix-for-broken-activesync-on-htcs-android-2-3-5-updateJames Chong MCITP | EA | EMA; MCSE | M+, S+ Security+, Project+, ITIL msexchangetips.blogspot.com

@James, I have gone through the link and have told user to perform the same activity. Waiting for user's reply. Thank you so much for your help. Regards, Madhavi.T Madhavi

@James, We tried the instructions in the link, but it didnt help. We also tried by asking him to try from another machine and try updating mails and check it in HTC, same issue again. Will recreating his mailbox help in this issue. Regards, Madhavi.T Madhavi

Hi all, Any clue how to proceed with this issue? can the upgradation of android version on user's mobile will help? Regards, Madhavi.T Madhavi