Office 2013 got a bug and I have to reinstall.  After entering my user ID and PW I get the following message.

The network is up and running.  I can get IE to work just fine.

What is going on?

Thanks - W Wolfe

Hi W Wolfe,

Thanks for sharing your question. Is this a home network or an enterprise-level network? How did you uninstall your previous Office installation?

Here is a KB article which discussed the same error, you might want to have a look and see if the steps in it are helpful for you:

• Check whether you're behind a proxy server
• Check whether you're behind a firewall - make sure it doesn't block any Office 365 URL/IP addresses.
• If you previously activated an Office 2013 program on the computer, try to remove the existing product key

Please feel free to post back with any findings.

Regards,

Ethan Hua
TechNet Community Support