Resource-Mailboxes: delegates cant approve the requests
Hey there,
after months of searching all over i hope you can help me.
Scenario: Exchange 2007 SP3 Server with >1000 Clients (Outlook 2007 SP2)
a room was setup as "Room A". Users b,c and d were set as delegates for the rooms, and recieve the emails to approve the room-requests coming in.
Room A was setup to forward the incoming booking-requests to the delegates for approval.
user b opens up an incoming request of user E and got no chance to click on allow/deny cause the buttons disappers immediatly and the blue I-Icon shows:
"recieved for room A, You dont need to answer, the calender was updated automatically"
some additonal facts:
User a and c didnt open up the request before user b.
User a is in vacation (with activated away-agent) and the other user is just away.
User a, b and c are allowed to book the ressource room A automatically themselfs. (perhaps this is the cause ?)
The questions i have:
1. Why is user b not able to answer the request / why appears the blue "just for your information"-button ?
2. Is it possible to change the system, so the approval-buttons change into the blue-button only when a, b or c has really answered to the request. (not only open it up)
3. How is the mechanism working? Whats about it? Is there any white paper? Is there "best-Practice-setup" out there ?
Hope you can help me, i really appreciate it...
Thanks!
kindest regards
Joel
October 29th, 2010 9:19am
Hi,
Exchange 2007 identifies meeting resources as either a room or equipment and includes special attributes for each of these types of resources. The Resource Booking
attendant provides the following features:
Enforces maximum meeting duration
Schedules meetings only during working hours
Forwards out-of-policy requests to delegates for approval
Provides conflict information for declined meetings
So please try to use
Get-MailboxCalendarSettings Room1 |fl
to find all the settings on room1 and then post here.
Resource scheduling in Exchange Server 2007
http://msexchangeteam.com/archive/2007/05/14/438944.aspx
More information quoted from “How
to Create and configure a meeting room mailbox with Exchange Server 2007
(http://msexchangeteam.com/archive/2009/02/26/450776.aspx)”
Room with meeting requests forwarded to a delegate
To set the room forwarding the incoming meeting requests to a delegate for approval, you must enable and configure policies, and define a delegate:
Enable policies: set
AutomateProcessing to AutoAccept; All incoming meeting request must be approved by a delegate: set
AllRequestInPolicy to True and AllBookInPolicy
to False ; Define a delegate under
ResourceDelegates parameter. A Resource delegate will have the following permission:
Editor on the Calendar folder of the resource mailbox;
Editor on the "FreeBusy Data" system folder of the resource mailbox;
Ability of "Send on behalf" of resource mailbox.
Regards,
Xiu
Free Windows Admin Tool Kit Click here and download it now
November 1st, 2010 2:56am
Xiu,
Thanks for your response!
Here are the settings:
AutomateProcessing : AutoAccept
AllowConflicts : False
BookingWindowInDays : 540
MaximumDurationInMinutes : 4320
AllowRecurringMeetings : True
EnforceSchedulingHorizon : True
ScheduleOnlyDuringWorkHours : False
ConflictPercentageAllowed : 0
MaximumConflictInstances : 0
ForwardRequestsToDelegates : True
DeleteAttachments : True
DeleteComments : True
RemovePrivateProperty : True
DeleteSubject : True
DisableReminders : True
AddOrganizerToSubject : True
DeleteNonCalendarItems : True
TentativePendingApproval : False
EnableResponseDetails : True
OrganizerInfo : True
ResourceDelegates : {1 User}
RequestOutOfPolicy :
AllRequestOutOfPolicy : False
BookInPolicy : {1 Group}
AllBookInPolicy : False
RequestInPolicy :
AllRequestInPolicy : True
AddAdditionalResponse : True
AdditionalResponse : <DIV><FONT size=2 face=Tahoma>Thank you</DIV>
RemoveOldMeetingMessages : True
AddNewRequestsTentatively : True
ProcessExternalMeetingMessages : False
DefaultReminderTime : 15
RemoveForwardedMeetingNotifications : False
Identity : (Name)
I cant discover any causes.
What could cause the upper described behavior else?
could be a bug?
The problem appears randomly. The first moment, she CAN approve/deny the request and 1 Minute later, she cant do so due to the blue notify button.
i hope you have some ideas left ? ;)
November 2nd, 2010 4:05am
Hi,
So far we do not have related product issue recorded. It could not be a bug.
Since the problem appears randomly, I recommend you to check the health of your DCs.
From the result, I found there's only one delegate for this resource mailbox. Please try to use get-mailboxpermission resourcemailbox |fl to check the delegate permission.
Besides, I'd like to know if the issue only occur after she has responded the request.
Regards,
Xiu
Free Windows Admin Tool Kit Click here and download it now
November 2nd, 2010 10:56pm
Hi,
thanks for your response.
i checked the permissions. There are only domain administrators etc. listed for full access. The delegates are not listed for full access.
The delegates got read/write permissions to the calender, but not to the inbox.
Other others got read-permissions to the calender.
The issue occurs just BEFORE she can hit "approve" or "deny". She just open the email up, and the blue "I" appears immedietly. :(
i cant imagine whats wrong with it. You ?
November 5th, 2010 3:30am