Dear All,

I migrated Exchange 2010 to Exchange 2013 but was facing lot of issues on Windows XP clients with Office 2007 SP3 with November update. XP clients machine were continuously prompted user name and password and some times windows 7 with Office 2007 SP3 with November update were also behaved like this. I googled alot but couldn't find any solutions.

Lastly decided to revert back to Exchange 2010, every thing went fine but again hurdles started on IMAP/POP3 clients that are not able to send email external domain but able to receive emails from external domains.

The other issue is in Exchange 2013 made some contacts which was deleted in Exchange 2013 but those contacts are now in GAL but couldn't find where these contacts are sit in and how to remove.

Kindly someone guide on those issues and specially on XP machine prompted username and password as I have to again migrate the users from Exchange 2010 to Exchange 2013.

Thanks,

Hi ,

Step 1 : To avoid the windows XP related issues in exchange 2013 , please have a look in to the below mentioned link.

http://clintboessen.blogspot.in/2014/10/windows-xp-clients-must-match.html

Step 2 : To overcome the GAL issue , please update the GAL in exchange server and check the results.Before that make sure that the deleted contacts are not residing in any of the domain controllers.I mean to verify that the replication between the domain controllers is working fine.

On the outlook client end please update the offline address book and check the results.Same time please update the offline address book on the server end by using the below mentioned command.

Get-OfflineAddressBook | Update-OfflineAddressBook

Step 3 : For POP and imap issues , please share me the error message which is appearing while you are trying to send an email to external world.

Same time on the client end just try to telnet the pop and imap server by using the telnet command over port no 587 and check the results.

Did you made any recent changes on the client receive connectors in exchange

Hi Nithyanandham,

Thank you once again to come up and help me out :). I will try this on coming week as on I am on outside city.

2. I did this to update Offline address book but unable to get the desire result. The main issue is that Exchange 2013 is still live in production although have moved all mailboxes to 2010. One thing I want to share that in EMC on Exchange 2010 there are 2 Default GAL one is in False state which is on 2010 and other is True which is on 2013. When try to update both GAL from 2010 CMDlet there are some warning of invalid entries of AD\Exchange Objects\Monitoring that these are the system health object invalid. Please guide

3. POP/IMAP issue on client error is unable to relay 550.5.7.1 unable to relay.

on receive connector there was a relay connector but some one made changes in relay connector and after that it was stop working. Yes I removed that relay connector and emails were working fine in between 2010 to 2013 but after that I moved all mailboxes to Exchange 2010.

Kindly suggest on both 2 and 3 points the way to resolve these issues.

Thanks

Hi, 

If the forest/domain was originally prepped for Exchange 2013, you cannot go back and install Exchange 2010 into it.

Outlook 2007 SP3 is supported by Exchange 2013, more details about Exchange Server Supportability Matrix, please refer to:
https://technet.microsoft.com/en-us/library/ff728623(v=exchg.150).aspx

For your question about password reminder, please try to confirm whether all account with same outlook version experience this question.
Please try to reconfigure or repair Outlook profile for testing, then you can try to open Control Panel\User Accounts\Credential Manager, then clear the remains credential and try again.

Best Regards,
Allen Wang

• Edited by Allen_WangJF 10 hours 40 minutes ago

XP and Outlook all are on the same software version but some users are experiencing password prompt issue. Kindly guide the user contact shows in GAL but has been removed from Exchange. How to fix this problem as well.

Hi  ,

1.Alright if you provide the user name and password on the prompt does it get accepted and connected to exchange .

2.Please have the autodiscover name and internal outlook anywhere on the internet explorer proxy exception settings .So that those queries will not hit the ISA or TMG server for internet browsing ?

On the above step i would have assumed you are having the ISA or TMG in your environment for internet browsing .

3.Most importantly we need to refer and go as per the below article for windows xp systems to connect properly with exchange without any issues.

http://clintboessen.blogspot.in/2014/10/windows-xp-clients-must-match.html

4.Then another issue is about the deleted users are showing up in GAL ? I hope i am right .

For this issue please use the GAL from owa and search the recipient which is deleted on exchange .In case if it is shown on the owa then there would be two possibilities for this issue.

a.)GAL or Address list was not updated.

b.)second option is that the recipient is not completely removed from exchange.

Anyhow we will go one by one then only we can narrow down this issue.

Deleted user is not showing in OWA GAL but show in Outlook GAL. Again created the same user contact in Exchange and when try to send email again receive error message that recipient mail address in not in the list etc. Kindly help.

Hi ,

Thanks for your reply.

If you don't want that user contact then you don't need to create the new one.Instead you have to do the following to make your outlook client to show the contacts as same as in GAL.

1.Please update the offline address book on the client end or else set the outlook client to use the exchange online mode.

2.Then please clear the autocomplete cache on the outlook end and check the results.

Can you guide as I again created user contact in Exchange with same name and email address was requirement by the user. Unable to send email and receiving error message. Please guide to resolve this issue at earliest.

• Edited by Lucky-Hamu 3 hours 25 minutes ago

Hi ,

Turn on or off Cached Exchange Mode in outlook:-

https://support.office.microsoft.com/en-in/article/Turn-on-or-off-Cached-Exchange-Mode-e8966ca4-6ecd-4bdd-ade2-64993dda432b?CorrelationId=6559170a-5556-42af-a5c8-686ea06a1c71&ui=en-US&rs=en-IN&ad=IN


Clear autocomplete cache :-

Just try to compose the new email and on the To filed of outlook just try to type the email address which you don't want to have it on outlook cache and that will come automatically from the outlook cache after you type the few words of the email address.Then delete the email address by using the red cross mark symbol.

Hello Nithyanandham,

Thanks for your kind support. Your turn off Exchange cache mode worked for me but again I enabled cache mode after few minutes received error message. Please guide.

Hi ,

Thanks for your reply.

After disabling the cached mode ,Have you cleared the autocomplete cache of the problematic email address by using the below mentioned method ? If not please do it .

Clear autocomplete cache :-
Just try to compose the new email and on the To field of that new message ,type the email address which you don't want to have it on outlook cache and that will come up from the outlook cache after you type the few words of the email address.Then delete the email address by using the red cross mark symbol.

Reference Link  for the above statement :

https://support.office.microsoft.com/en-in/article/Delete-a-name-from-the-Auto-Complete-list-2e3d8fb1-eefd-4307-ab73-6f2f23164222?CorrelationId=7ffcf715-c0b0-44bc-bd23-c2d7d72a41d6&ui=en-US&rs=en-IN&ad=IN

Please reply me if anything is not clear.

After removing email address from outlook cache emails are now working :)

Thanks for your kind support.

I will update you IMAP/POP issue as I discussed with you in my earlier email.

Hi ,

Happy to hear the good news .

No issues yaar, just update the current status of imap and pop issue we will start to work on this case .

Hi Nithayanandhm,

Sorry again error is coming after enabling Exchange cache mode. Didn't understand the root cause of the issue. Please again guide how to fix this error message.

Hi ,

Please share me the error message .

The e-mail address you entered couldn't be found. Please check the recipient's e-mail address and try to resend the message. If the problem continues, please contact your helpdesk.
 

Diagnostic information for administrators:

Generating server: XXXXX

#550 5.1.1 RESOLVER.ADR.ExRecipNotFound; not found ##

• Edited by Lucky-Hamu 1 hour 0 minutes ago

Hi ,

1.Please disable the cached mode and delete the oab files for outlook profile in the following path.

C:\Users\nithyaAppData\Local\Microsoft\Outlook\Offline Address Books

2.Then delete the auto complete cache as per the article which i have shared with your earlier.

3.Then run the below mentioned command on the exchange server.

Get-OfflineAddressBook | Update-OfflineAddressBook

4.Then download the fresh offline address book on the outlook client machine.

5.Then try to trigger en email to the recipient to whom you want to send an email.

Hi ,

1.Does the problematic recipient is an group or an mailbox ?

2.please share me the output for the below mentioned command by running it on the exchange server? 

Get-Recipient -Identity "name of the problematic recipient" | ft -au

3.please share me the entire error message by editing the sensitive information's ?

Hi,

The problematic recipient is contact not mailbox.

I tried to figure out the POP/IMAP users to send email outside domain but could not get success. I am able to telnet from POP/IMAP client to Exchange 2010 server but when try to send email external domain receives error unable to relay error # 550.7.1. Please guide.