Room Mailbox - Resource Booking issue
Ok, I have been through a number of posts here and haven't found a solution yet.
We have two conference rooms both set up as room mailboxes in exchange 2007. They currently allow autoAcceptance booking and book properly when there is no conflict. However if there is a conflict they send a tentative response.
My question is this. How do I get them to either send a "declined" response instead of a tentative response and not put in on the resources calendar, or can you prevent it from
booking the conflict at all and give an error even before the user submits the event.
We do not have any limited booking users, any user can book any conference room at any time if it is available.
Get-MailboxCalendarSettings shows these results:
AutomateProcessing
: AutoAccept
AllowConflicts
: False
BookingWindowInDays
: 256
MaximumDurationInMinutes
: 1440
AllowRecurringMeetings
: True
EnforceSchedulingHorizon
: False
ScheduleOnlyDuringWorkHours
: False
ConflictPercentageAllowed
: 0
MaximumConflictInstances
: 0
ForwardRequestsToDelegates
: True
DeleteAttachments
: True
DeleteComments
: True
RemovePrivateProperty
: True
DeleteSubject
: True
DisableReminders
: True
AddOrganizerToSubject
: True
DeleteNonCalendarItems
: True
TentativePendingApproval
: True
EnableResponseDetails
: True
OrganizerInfo
: True
ResourceDelegates
: {}
RequestOutOfPolicy
:
AllRequestOutOfPolicy
: True
BookInPolicy
:
AllBookInPolicy
: True
RequestInPolicy
:
AllRequestInPolicy
: True
AddAdditionalResponse
: True
AdditionalResponse
: <DIV><FONT size=2 face=Tahoma>Helland Con
ference Room at your service.</FONT></DIV>
RemoveOldMeetingMessages
: True
AddNewRequestsTentatively
: False
ProcessExternalMeetingMessages
: False
DefaultReminderTime
: 15
RemoveForwardedMeetingNotifications
: False
Identity
: pesi.com/PESI_Users/Retired/helland_croom
May 28th, 2010 11:40am
Have you tried setting the MaximumConflict Response to 1 instead of 0?
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May 28th, 2010 2:40pm
Hi,
My room mailbox has same settings as yours, but the problem does not happen in my server. Try to create a new room mailbox and just enable the
'Automatically process meeting requests and cancellations' and see if the issue persists:
Set-MailboxCalendarSettings roomID -AutomateProcessing:Autoaccept
More information about Resource scheduling, refer the following link:
Resource scheduling in Exchange Server 2007
http://msexchangeteam.com/archive/2007/05/14/438944.aspx
June 1st, 2010 5:07am
Hi,
My room mailbox has same settings as yours, but the problem does not happen in my server. Try to create a new room mailbox and just enable the
'Automatically process meeting requests and cancellations' and see if the issue persists:
Set-MailboxCalendarSettings roomID -AutomateProcessing:Autoaccept
More information about Resource scheduling, refer the following link:
Resource scheduling in Exchange Server 2007
http://msexchangeteam.com/archive/2007/05/14/438944.aspx
A new room properly declined the meeting. Any idea what setting it could be? One thing I noticed is that it came up with an auto generated response, could it have anything to do with the?
AdditionalResponse
: <DIV><FONT size=2 face=Tahoma>Helland Con
ference Room at your service.</FONT></DIV>
or
AddAdditionalResponse
: True
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June 1st, 2010 11:42am
A new room properly declined the meeting. Any idea what setting it could be? One thing I noticed is that it came up with an auto generated response, could it have anything to do with the?
AdditionalResponse
: <DIV><FONT size=2 face=Tahoma>Helland Con
ference Room at your service.</FONT></DIV>
or
AddAdditionalResponse
: True
These settings had nothing to do with it, ill try some of the other discrepancies between the two before I have to recreate the rooms
June 1st, 2010 11:51am
It was the AllRequestOutOfPolicy setting that was causing the issue. This effectively treats all conflicts as “Out Of Policy” and requires delegate approval for the meeting to be scheduled. This causes the “Tentative” email response.
Setting this to false using the following command from the exchange shell management console resolved the issue:
Command: “set-MailboxCalendarSetting exchangeidentity –AllRequestOutOfPolicy:0
This sets it to false and automatically sends a declined email to the meeting requestor for all “Out of Policy” Meeting requests, which includes conflicts.
As of right now, exchange 2007 actually books the requested meeting time with everyone BUT the conflicting room. Therefore if you send a meeting for a time that is conflicting, you will have to cancel it on your own calendar and resend the invite for a more
appropriate time. This is a current limitation of Exchange 2007 that is being looked at for a future upgrade, and may be handled better in exchange 2010.
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June 1st, 2010 12:41pm
Thank you bolson32,
Setting the AllRequestOutOfPolicy to $false fixed the issue
PS below:
[PS] C:\>Set-MailboxCalendarSettings -Identity "<identidy of the resource>" -AllRequestOutOfPolicy $false
June 11th, 2012 12:08am