Room with autoaccept is replying twice for each request
Hi,
We have a Exchange Server 2007 with a room mailbox configured with autoaccept only for some users (AllBookInPolicy=false; BookInPolicy=AllowUsersGroup).
If a user sends a meeting request to this room, it accepts or declines the request fine, but a few minutes later it sends the acceptation or declination message again, although the composition of the message is not exactly the same that the previous one:
the first (automatic) one is 'signed' by the Exchange Server, but the second one not.
It's quite weird...
Does anyone know why this could be happening?
Thank you all.
July 23rd, 2011 9:21am
can you paste both the meeting acceptance emails with Internet headers, this help to analyse
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July 23rd, 2011 11:03am
Hi,
Could we repro this issue on a newly created room mailbox? In some cases, if the room mailbox was migrated from the legacy Exchange server and the direct booking was enabled on it, we would receive duplicate notification emails from the room mailbox.
To check if the direct booking was disabled on the room mailbox, we could following the steps below:
1.Logon the Outlook Logon the Outlook with the room mailbox (it would be necessary to perform this operation on the room mailbox's own Outlook profile), perform the following steps:
2.From the Tools menu, click Options.
3.In Options, click Calendar Options.
4.In Calendar Options, click Resource Scheduling.
5.In Resource Scheduling, clear the Automatically accept meeting requests and process cancellations check box.
6.Click Set Permissions, click the Permissions tab, and then change the Default permission from Author to Free/Busy Time.
7.Save the changes and restart the “Microsoft Exchange Mailbox Assistants” on the mailbox server.
8.Go and see if we could reproduce this issue then.
July 25th, 2011 10:05am
Hi,
Could you please run this command “Get-MailboxCalendarSettings –Identity “Room” | FL
And post the result here.
Where is the second reply email send from?
Could you please check below options?
Resource scheduling in Exchange Server 2007
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July 26th, 2011 2:30am
Thank to everybody for responding.
Unfortunately there was a person accepting or declining the requests and I didn't know it (althought he didn't have to do this work, now he's fired lol).
So the mystery about the two replies was solved, but now I'm getting another weird problem.
I have test that some users belonging to the 'AllowUsersGroup' set in the room configuration are getting declinations that says the user have no permission no book this room (when it's false). But it only happens sometimes, not always.
I was trying to find out when or why the server is declining the requests, but I couldn't find any clue.
And is very weird because if I send an out of policy request (from those users accounts) I usually get the decline message with the corresponding text about the reason it's declining my request.
Here I post the current configuration of one of the rooms:
AddAdditionalResponse
False
AdditionalResponse
AddNewRequestsTentatively
True
AddOrganizerToSubject
True
AllBookInPolicy
False
AllowConflicts
False
AllowRecurringMeetings
False
AllRequestInPolicy
False
AllRequestOutOfPolicy
False
AutomateProcessing
AutoAccept
BookingWindowInDays
120
BookInPolicy
AllowUsersGroup
ConflictPercentageAllowed
0
DefaultReminderTime
15
DeleteAttachments
True
DeleteComments
True
DeleteNonCalendarItems
True
DeleteSubject
False
DisableReminders
True
EnableResponseDetails
True
EnforceSchedulingHorizon
True
ForwardRequestsToDelegates
False
MaximumConflictInstances
0
MaximumDurationInMinutes
1440
OrganizerInfo
True
ProcessExternalMeetingMessages
False
RemoveForwardedMeetingNotifications
True
RemoveOldMeetingMessages
True
RemovePrivateProperty
True
RequestInPolicy
RequestOutOfPolicy
ResourceDelegates
ScheduleOnlyDuringWorkHours
False
TentativePendingApproval
False
Could anyone help me?
August 13th, 2011 8:56am
I've still got no solution to this problem, but we're thinking whether this could be a problem about distributed servers or load balancing, because it works fine sometimes and sometimes not for the same user (who is certainly in the AllowUserGroup).
I'm really confused...
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August 14th, 2011 4:20am