Hi, I have an SBS 2003 Standard. User Joe Old has retired. His mailbox and account are still active. Bill New has been hired to take his place. I do want Bill New to have access to all Joe's existing email and any new email that comes in for Joe. In the past, I've always just created a new user and given him access to the old user's mailbox. However this time, I would prefer just one mailbox. Can I go to Joe Old's account in ADUC, rename it to Bill New, change the First Name, etc on the General page, add an email address for Bill New on the Email Addresses page, and make it the Primary Email Address? I do want Joe Old email active so I will leave it as an alias. Thanks!

Yup that is perfectly fine. It is a bit "dirty" because bill new is going to have attributes that still reference Joe Old such as legacydn etc. What I personally would do is export Joe Olds mailbox to pst, you can use exmerge (should work with SBS) and just give Bill new a new AD account and new mailbox. Then import the pst into a folder into Bill new account. And obviously add the email address of Joe Old and add Bill new to any DLs that Joe belonged to if you wish.James Chong MCITP | EA | EMA; MCSE | M+, S+ Security+, Project+, ITIL msexchangetips.blogspot.com

You could always simply delete Joe's mailbox and then reconnect it to Bills' AD account, Add Joes old SMTP addresses to the new account and add him to the required groups http://support.microsoft.com/kb/274343 Ensure that deleted mailbox retention is set before you do this per that article. Note that when you reconnect the mailbox to a new AD account, the old legacyExchangeDN of the account will still associated with the mailbox.

Thanks

Thanks. I ended up just doing an exmerge.