Hi All,

Can anyone help me on this - Save Instant Message Conversations in the Outlook Conversations History Folder option in Communicator 2007 R2 Client greyed out. I have checked in registry settings of the system:

HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Communicator (Communicator Hive is Missing in Registry) Also checked in

HKEY_CURRENT_USER\Software\Policies\Microsoft\Communicator (Communicator Hive is missing here as well).

The option is disabled in Communicator & i don't see the folder Conversation History in mailbox as well.

Any help ....................!!!!!!!

Hi,

In order to enable Office Communicator users save their conversation through Microsoft Office Communicator 2007, for each installation you can follow the below steps.

Go to MS Office Communicator top menu, follow Tools > Options ... menu option selections as seen on the instant messaging screen shot.

On the Options screen, go to Personal tab.
In the Personal Information Manager section, be sure that the checkbox option "Save my instant message conversations in the Outlook Conversation History folder" is marked.
Then all your instant messages (IM) or all your Office Comunicator conversation will be stored in your MS Outlook in a "Conversation History" named special folder.

Hope that helps.

• Marked as answer by Jennifer Zhan Thursday, November 04, 2010 6:43 AM
• Unmarked as answer by David Wolters Wednesday, January 05, 2011 6:56 PM

Jennifer,

As Sandeep mentioned in the original posting and forum topic, the "Save my instant message conversations in the Outlook Conversation History folder" is greyed out.  It is also greyed out in the sample screen shots that you posted.  How do we enable that option so that we can select it?

I am *SO* unimpressed with what appears to be a growing trend for MS people to mark their responses as answers when, in fact, they are not correct!  This one, in fact, causes me to wonder whether the responder actually read the original message, or looked at the material being proposed as a solution.  It seems clear and explicit that the original poster said the option is DISABLED (i.e. greyed-out, i.e. CAN'T be checked).  In fact, even in the screen shot provided in the solution it's greayed out!  How would one go about checking that box in the screenshot above?!?  Perhaps I'm misunderstanding, but since I'm facing the same problem, and coasterfun probably is too....  How about a real answer?

Does this apply?  http://support.microsoft.com/kb/2028836

It matched my situation, but I haven't tried fixing it yet.  I can't downgrade my office, so I'm considering moving to Lync 2010.

Brad.

Tried Lync 2010 and got "Cannot sign in to Lync" - "Cannot sign in because the server version is incompatible with Microsoft Lync 2010."  :-(

Hopefully you have more luck than I did.

Brad.

If you want to enable logging in the new communicator go into registry editor(regedit) and select: HKEY_CURRENT_USER\Software\Policies\Microsoft\Communicator 1. Change ImAutoArchivingPolicy key's value data from 0 to 1: 2. then restart communicator 3. You should now see a folder in outlook named Conversation History

• Proposed as answer by titansfan42 Thursday, January 27, 2011 4:20 PM
• Marked as answer by David Wolters Wednesday, June 01, 2011 2:57 PM

Yep, that fixed mine!

Thanks a LOT!

Brad.

Thanks!!!

That resolved my issue as well.

 

Bharat

This should work after logout and re-login. If it still doesn't, as was in my case, do "Send Receive All" to sync it with server. The folder will appear with conversations.

Press 'Ctrl+S' button in conversation window.Thats it. Conversation will be saved in Outlook.

As far as I know automatic saving of conversation is disabled as of now. 

After finding a solution to this issue, I decided to post it here, so anybody that comes across the same problem may find it.  If both boxes are greyed in Office Communicator for automatically saving call logs and instant messages in Outlook. Delete the following registry keys : 

'CallLogAutoArchivingPolicy' and 'ImAutoArchivingPolicy'

Note : if you set the values in these entries from '0' to '1', the check boxes with will be checked, but will still be greyed out. At least that is the behavior I have seen with this. And deleting these registry keys altogether will ungrey those checkboxes and they may be selected again.

The location of the registry entries are different between Win7 and XP, but they should be there. If they are not, you're in the wrong place or you need to re-install OCS. I have not seen this particular issue on Windows7, however.

The locations are : 

Win7 >>  Current User > Software > Microsoft > Communicator

XP >> Current User > Software > Policies > Microsoft > Communicator

It maybe possible there are additional locations or entries depending on how the computer was configured. But these were the locations I have found.

Hope this helps anyone who may run across this in the future, if they find this post.

• Proposed as answer by atanu2k Friday, December 14, 2012 7:48 PM

Thanks Bart. Searching with 'ImAutoArchivingPolicy' landed me into local_machine. didn't find that in current_user. Setting the key to 1 would save the files in outlook though even if OC shows it as greyed.

• Proposed as answer by Heliobm Thursday, October 17, 2013 11:11 AM

All of above is great answers, but this worked perfect for me!! Thanks a lot

thanks it worked for me.. :)