Hi,

I'm a rookie with Exchange so go slow.

I setup a printer to scan to mail. But all the scans are going into the user's junk folder.

Can't add the sender to the safe list either because we get a "The e-mail address for this sender is internal to your organization and cannot be added to the list."

I've added the internal address to the Safe Sender list in Outlook manually (under Junk E-mail Options), but it still lands in the junk folder.

It's doing this on 6x PCs, all running Windows 7/XP with Outlook 2010.

Any ideas?

Thanks!

You need to check the email header for the email. See below things in header:-

1- What SPF Check says?

2- What SCL value of emails says?

3- What X-MS-Exchange-Organization-AuthAs says?

If you send me the header to my email prem.rana04@gmail.com, i can check full details?

Changed "Server Authentication" on the printer's settings to "Server does not require authentication" instead of "Server requires authentication". That solved the problem. Thanks

• Marked as answer by Deond3 21 hours 6 minutes ago