Hi,
According to your description, I understand that search function failed in both Outlook 2013 and OWA seem to all users.
If I misunderstand your concern, please do not hesitate to let me know.
Is there any relevant error in event log?
Please run Test-ExchangeSearch Identity to test Exchange Search functionality for a Mailbox server, a mailbox database, or a specific mailbox.
More details about Diagnose Exchange Search issues, for your reference:
https://technet.microsoft.com/en-us/library/bb123701(v=exchg.150).aspx
Final, please reseed the search catalog for testing:
https://technet.microsoft.com/en-us/library/ee633475(v=exchg.150).aspx
Thanks
- Marked as answer by MR JH 16 hours 40 minutes ago