Hi, I have a windows vista machine that when outllok 2003 is opened it stays at send/receive 79% or says downloading hierarchy? I have removed the data file and account then imported the .pst again but it is still happening. Thanks in advance Jonny

Are you using Exchange 2010? regards Thomas Paetzold visit my blog on: http://sus42.wordpress.com

Hello, Does this issue occur only for one specific user or it happens to all the users? What’s the detailed error message did you get? You can try: 1) Remove the current account from Outlook from the Control Pane 2) Delete the .OST file(s) associated with the email account. a. Click on Start > All Programs > Accessories > Run b. Copy and paste the following text in the Open field and then press ‘Enter’. %userprofile%\Local Settings\Application Data\Microsoft\Outlook 4) Now configure the account again. 5) Make sure the Outlook version is up to date. Thanks, Simon

yes I am using exchange 2010 thanks