Sent items from shared mailbox via Acrobat Reader

Hi,

we all know the registry key DelegateSentItemsStyle to get Outlook to save sent items to shared mailbox but:

this doesn't work if you open a pdf file, and select to send it as attachment in a new email. It will open a New Outlook message, you can still select the From address to be the shared mailbox but the actual sent email is saved in your default mailbox.

Have tried it from Word 2013 - to share the file as attachment and from here it place the sent item in the shared mailbox Sent Items correctly.

Not sure if any other app behaves like Acrobat Reader. Have tried with Acrobat Reader DC and also version 11.

Anyone came across this with pdf files?

Cheers

RV

June 10th, 2015 12:08am

Hi,

As it is a 3rd-party software, I'm not familiar with it and can't tell why it doesn't work according to the DelegateSentItemsStyle value. Anyway it seems to work fine if the 3rd-party software is not used, Word sends the attachment and saves the sent email in the shared mailbox as expected.

To verify that the issue is with the 3rd-party software, please try the same on other computers as well if possible.

Regards,

Melon Chen

Forum Support

Free Windows Admin Tool Kit Click here and download it now
June 10th, 2015 10:39pm

Hi,

yes, already tried on at least 2 computers. Same behavior.

RV

June 17th, 2015 11:26pm

Hi RadekVaC,

The issue now looks like when sending the email via this 3rd-party software, Outlook will bypass the DelegateSentItemsStyle setting.

To verify this, I suggest you monitor the sending process by Process Monitor:

https://technet.microsoft.com/en-us/library/bb896645.aspx

Please monitor the Registry Activity, check if you can find anything about "DelegateSentItemsStyle" when sending from the 3rd-party software.

To compare the difference, please also monitor the sending process in Outlook when the 3rd-party software is not involved.

Regards,

Melon Chen

Forum Support

Free Windows Admin Tool Kit Click here and download it now
June 17th, 2015 11:37pm

Hi,

Just checking in to see if the information was helpful. Please let us know if you would like further assistance.

Regards,

Melon Chen

Forum Support

June 22nd, 2015 9:50pm

Hi,

I'm marking the reply as answer as there has been no update for a couple of days.

If you come back to find it doesn't work for you, please reply to us and unmark the answer.

Regards,

Melon Chen

Forum Support

Free Windows Admin Tool Kit Click here and download it now
June 28th, 2015 9:42pm

Hi RadekVaC,

you can use an utility named UniSent to get what you want.

Regards,

Victor

July 21st, 2015 6:48am

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