Exchange 2010

Outlook 2010

Windows 7

I have a user, one user, whos Sent items are missing from 1 year ago and beyond.  I am not aware of anyone else esperiencing this, and I know I am not.  It seems to be pretty dead on a year of sent is there, and then nothing.  OWA reflects the same thing.  She claims she did not delete and Auto Archiving is not on.  I am at a loss as to where to even start really.  Any help would be apprec

Nope.  We are all good on both of those fronts.  I am convinced this user did a shift+ something and cut or moved them or something but I don't know how to find where to.

thank you for your suggestions.

Hi,

In Exchange side, please run the following command to check whether this problematica mailbox is applied with a specific retention policy:
Get-Mailbox Test | FL Identity,*retention*

If there is a retention policy applied, please check the details about it:
Get-RetentionPolicy -Identity "Delete 1 years ago" | FL

In client side, please do the following steps:
1. Click File > Cleanup Tools > Archive...
2. Check Archive this folder and all subfolders, click Browse to locate the default archive file location.
3. Locate the path in File Explorer, and open the archived file in Outlook to check whether the deleted items are saved in this file.

Regards,

Nope.  We are all good on both of those fronts.  I am convinced this user did a shift+ something and cut or moved them or something but I don't know how to find where to.

thank you for your sugges

Hi,

Any updates?

Regards,

It may be an offline sync issue.

Please, check this article:

https://support.microsoft.com/en-us/kb/2733062/en-us

Let us know if the issue is resolved. :)