- Moved by Charlie LiaoMicrosoft contingent staff Wednesday, July 15, 2015 1:53 AM
Hi jenngen,
Based on your description, you said it worked fine before, I suppose this issue might be caused by custom settings in Excel.
I suggest you try to rename the XLB file in your computer. XLB files contain custom settings for the toolbars (or command bars). These settings can be edited or customized by selecting toolbar from the view options.
Please go to C:\Users\username\AppData\Roaming\Microsoft\Excel, and rename Excel15.xlb to Excel15.xlb.old, restart Excel and check if it works fine for you.
Any updates please let me know, I'm glad to help and follow up your reply.
Regards,
Emi Zhang
TechNet Community Su