Along with my mailbox, I work with several shared mailboxes.

There is a specific mailbox where I would like to receive a Desktop Alert/Notification when a new mail arrives.
I have tried:

- Creating a rule,

- Via mlcfg32.cpl add a new mail account along with my main account, and then set a rule,

- Launch OWA using this account (not successful, not enough permissions),

- Create a new Outlook profile using this mailbox (not successful, not enough permissions).

None of these worked. I've been to plenty of blogs/forums, none was able to provide a valid answer.

I'm aware this is by design, and it makes sense, but will it really be necessary to contact someone with access to the Exchange server to be able to have this little feature enabled on my Outlook client?

I asked the same question at the microsoft community and I was redirected here
http://answers.microsoft.com/en-us/office/forum/office_2013_release-outlook/shared-mailbox-notifications/f8be1d81-15a1-45dd-9e5d-aea361f9da0f

Thanks in advance for the answers.

If you add the shared mailbox as additional account (not as additional mailbox!), notifications will work just fine. You need to have Full access permissions to do that however.

Also, have in mind that Desktop alerts only show up for Inbox, if messages are being moved to a different folder by a rule, you need to manually add the "Show desktop alert" action in said rule.

Hi,

Based on my knowledge, mail notification isn't applied to shared mailbox. But here is a workaround for your reference:

Add shared mailbox's Inbox folder to your Favorites, then it will indicate there is a new mail in your shared mailbox.

Hope this can be helpful to you.

Best regards,