Hi We are using Exchange 2003 and Windows XP with Outlook 2003 on our user's PCs. One of our users is having trouble viewing the Free/Busy Information when they need to set up appointments. As far as I know, they are the only person (out of around 200) who is having the problem. They view this person is getting is not the hashed "No Information", but a solid dark grey bar. Any ideas would be appreciated!

Issue description: Single users free/busy [FB] info cannot be seen by other users, showed as No Information Troubleshooting: 1. Please describe the topology 2. Check if users can view problematic users FB info via OWA 3. Please check the replica list if "Schedule+ Free/Busy" public folder in the ESM 4. Use Internet Explorer (IE) to verify if FB data exists for problematic user in the all replicas of FB folder Notes: Please also check if there are duplicate FB messages in the folder, if yes, delete the oldest ones and leave the newest one a. Launch IE b. http://server.domain.com/public/non_ipm_subtree c. under "Schedule+ Free/Busy" public folder, expand /o=OrgName/ou=AGName folder, find users FB message as the format /cn=Recipients/cn=AliasOfUser in the right-pane 5. if theres no FB message for problematic user, republish it a. Go to problematic users PC b. Start->Run->Outlook / cleanfreebusy c. The FB message shall be published in 1 ~ 5 minutes Reference: Review KB 184151 to see if it applies to your situation

James-Luo,Thanks for the reply. As described in my post though, it is not the "No Information"bar next to the Users, but a solid grey bar. We have tried the Outlook /cleanfreebusy switch.Here is a link to ascreenshot of the issue:Outlook issue

ci_support said: James-Luo,Thanks for the reply. As described in my post though, it is not the "No Information"bar next to the Users, but a solid grey bar. We have tried the Outlook /cleanfreebusy switch.Here is a link to ascreenshot of the issue:Outlook issue********************************This issue has now been sorted.A simple reinstall of Outlook 2003 did the trick!********************************