We are experiencing a lot of difficulty installing the newly released Windows 2010 Office SP2 patch via WSUS since it has been released. Especially with the x32 version.
Locally on the client = error: Code 78F and via the WSUS server = error 0x80070643
On researching this, it appears a similar issue occurred with the release of Office 2007 SP2:
Here is a link for the error occurring with Office 2007 SP2:http://support.microsoft.com/kb/967642
"The installation of 2007 Microsoft Office suite service packs fail with error 1935 or with error 78F. This failure occurs when the Windows Installer encounters a reference either to a drive that no longer exists or to a removable media device that contains no readable media...Typically, this issue occurs when the 2007 Office suite was originally installed by using a temporary storage device."
On this older error, Microsoft released an update (KB967642) that you could apply, then retry the Windows Service Pack.
(of course this does not fix this 2010 issue, but shows that Microsoft fixed a similar issue with a previous Office Service pack release.)
I suspect that because nearly all of our Office 2010 installs are via our Computer Associates ITCM Software Delivery product which initially installed the Office software, it might be why the storage drive issue is popping up.
On the positive side, weve had a good deal of success by downloading the Service Pack and then deploying that to the clients that fail via our Software Delivery within ITCM, but this has created a sizable project here within
our Corporate office and we have yet to still approve Office 2010 SP2 to the larger WSUS Enterprise which we would like to do.
Anyone have any success on resolving this error or hear of a forthcoming fix from Microsoft on this?