Hi,

A user has just realised that only some of our emails from any user in our domain have been delivered to an external domain for the last month and a half.

We haven't had any reports from any other domains regarding the same issue. Just this one.

There doesn't seem to be any pattern to the emails that deliver and those that don't at the moment.

I have been shown an email that we know was not delivered to the external address in question.

I have checked the transport logs and it shows; EventId: HARedirectFail Source: SMTP

In the event viewer at the same time I have an information message with; Event ID: 103 Source: ESENT

Running on MS Windows Server 2012, Exchange 2013, sophos pure message 4.0.

I would very much appreciate any input or help on this matter big or small.

Thanks

JCronies

Hello

tip: check Sophos spam filter settings if enable outgoing spam filter di

There is no need to apologise for your english, thank you for your reply,

We have no settings set for outbound messages (but it is switched on?)

I have attempted to attach a screenshot to show what I mean but my account has not been verified yet.

If I am unclear please let me know

Hello

if not enabled yet not need enable.
set eventloglevel high:
set-eventloglevel "MSExchangeTransport\SmtpSend" -level high
set-eventloglevel "MSExchangeTransport\ShadowRedundancy" -level high
and check Sophos smtp log in C:\Program Files\Sophos\PureMessage\Logs folder.
and share Event ID: 103 log full error message please.