Mostly for one user. The user runs Outlook 2010 I have deleted the outlook profile at her desk and rebuilt it and that did not help. Today she called and said she has to use her gmail account some times and said she just cc'ed herself on a email that was in her gmail account to her exchange account and it never arrived? I had her try and forward me the same email and it never arrived to me. I had her send a test email to both her and I from her gamil account and it arrived? I don't see them in the logs. We have Exchange 2007 running on server 2003 R2 SP2 X64.

Could it be authentication on the default Receive connector? I have only Integrated Windows authentication checked should I also check Exchange Server authentication?

Ok this is even more odd, I can froward the email form my Gmail account that she can't from hers?

On Thu, 21 Jun 2012 14:24:01 +0000, Ptex wrote: >Could it be authentication on the default Receive connector? I have only > >Integrated Windows authentication checked should I also check Exchange Server authentication? If that's the Receive Connector you use to accept mail from the Internet you have to allow anonymous connections. --- Rich Matheisen MCSE+I, Exchange MVP --- Rich Matheisen MCSE+I, Exchange MVP

Hi Ptex, From your description, I understand that she cannot use Gmail account to send email to herself and you (on Exchange Server), right? When you check the smtp logs, can you see the records for she? Did she get NDR in her Gmail account? If I misunderstand on you, please explain your problem more clearly. Thanks, Evan Liu TechNet Subscriber Support in forum If you have any feedback on our support, please contact tngfb@microsoft.com Evan Liu TechNet Community Support

She can send some email from her gmail account but can't forward or cc to her exchange account. She also complains that she never gets some email at all from from out side the domain. She never gets a NDR neither does the people sending email that she never gets. I don't have smtp logging enabled.

Hello, Can she send email directly to her Exchange account? Since she didn't get NDR, and not find the email in her exchange account, I think we need enable smtp logging to check whether this email has been sent to your Exchange server. How to Configure Protocol Logging http://technet.microsoft.com/en-us/library/bb124531(EXCHG.80).aspx Thanks, Evan Liu TechNet Subscriber Support in forum If you have any feedback on our support, please contact tngfb@microsoft.com Evan Liu TechNet Community Support

Yes she can send directly. I'll enable logging.

Yes, enable logging and post the test result. Thanks, Evan Liu TechNet Subscriber Support in forum If you have any feedback on our support, please contact tngfb@microsoft.com Evan Liu TechNet Community Support

I cant' test it she is now on vacation.

How do I now read the logs?

lol is that the same as mail flow tools in the toolbox "message tracking"?

All mail goes through postini first then it hits our exchange server.

umm me you like it?

Ok I have a user thats not getting a expected email from Christina.vellano@verizonwireless.com after looking in ProtocolLog\SmtpReceive I see TOWN-HBWJ29ZOQC,08CF4817B46C7C18,21,10.0.0.183:25,64.18.3.108:40165,*,mail.meredithnh.org;town-hbwj29zoqc;town-hbwj29zoqc.tom,Certificate alternate names 2012-08-14T12:41:14.116Z,TOWN-HBWJ29ZOQC\Default TOWN-HBWJ29ZOQC,08CF4817B46C7C18,22,10.0.0.183:25,64.18.3.108:40165,<,HELO psmtp.com, 2012-08-14T12:41:14.116Z,TOWN-HBWJ29ZOQC\Default TOWN-HBWJ29ZOQC,08CF4817B46C7C18,23,10.0.0.183:25,64.18.3.108:40165,>,250 mail.meredithnh.org Hello [64.18.3.108], 2012-08-14T12:41:14.209Z,TOWN-HBWJ29ZOQC\Default TOWN-HBWJ29ZOQC,08CF4817B46C7C18,24,10.0.0.183:25,64.18.3.108:40165,<,MAIL FROM:<christina.vellano@verizonwireless.com>, 2012-08-14T12:41:14.209Z,TOWN-HBWJ29ZOQC\Default TOWN-HBWJ29ZOQC,08CF4817B46C7C18,25,10.0.0.183:25,64.18.3.108:40165,*,08CF4817B46C7C18;2012-08-14T12:41:13.647Z;1,receiving message 2012-08-14T12:41:14.209Z,TOWN-HBWJ29ZOQC\Default TOWN-HBWJ29ZOQC,08CF4817B46C7C18,26,10.0.0.183:25,64.18.3.108:40165,>,250 2.1.0 Sender OK, 2012-08-14T12:41:14.303Z,TOWN-HBWJ29ZOQC\Default TOWN-HBWJ29ZOQC,08CF4817B46C7C18,27,10.0.0.183:25,64.18.3.108:40165,<,RCPT TO:<ccompton@meredithnh.org>, 2012-08-14T12:41:14.303Z,TOWN-HBWJ29ZOQC\Default TOWN-HBWJ29ZOQC,08CF4817B46C7C18,28,10.0.0.183:25,64.18.3.108:40165,>,250 2.1.5 Recipient OK, 2012-08-14T12:41:14.694Z,TOWN-HBWJ29ZOQC\Default TOWN-HBWJ29ZOQC,08CF4817B46C7C18,29,10.0.0.183:25,64.18.3.108:40165,<,DATA, 2012-08-14T12:41:14.694Z,TOWN-HBWJ29ZOQC\Default TOWN-HBWJ29ZOQC,08CF4817B46C7C18,30,10.0.0.183:25,64.18.3.108:40165,>,354 Start mail input; end with <CRLF>.<CRLF>, 2012-08-14T12:41:14.975Z,TOWN-HBWJ29ZOQC\Default TOWN-HBWJ29ZOQC,08CF4817B46C7C18,31,10.0.0.183:25,64.18.3.108:40165,>,250 2.6.0 <185159227.3150.1344948072583.JavaMail.wlsmcapp@obsneacezap16.odc.vzwcorp.com> Queued mail for delivery, But the mail never arrives I think what that log output is saying is that it was queued for delivery, what should i look at next? Also I don't see them / it in the exchange toolbox queue viewer.

On Wed, 15 Aug 2012 15:08:06 +0000, Ptex wrote: > > >Ok I have a user thats not getting a expected email from Christina.vellano@verizonwireless.com > >after looking in ProtocolLog\SmtpReceive I see TOWN-HBWJ29ZOQC,08CF4817B46C7C18,21,10.0.0.183:25,64.18.3.108:40165,*,mail.meredithnh.org;town-hbwj29zoqc;town-hbwj29zoqc.tom,Certificate alternate names >2012-08-14T12:41:14.116Z,TOWN-HBWJ29ZOQC\Default TOWN-HBWJ29ZOQC,08CF4817B46C7C18,22,10.0.0.183:25,64.18.3.108:40165,<,HELO psmtp.com, >2012-08-14T12:41:14.116Z,TOWN-HBWJ29ZOQC\Default TOWN-HBWJ29ZOQC,08CF4817B46C7C18,23,10.0.0.183:25,64.18.3.108:40165,>,250 mail.meredithnh.org Hello [64.18.3.108], >2012-08-14T12:41:14.209Z,TOWN-HBWJ29ZOQC\Default TOWN-HBWJ29ZOQC,08CF4817B46C7C18,24,10.0.0.183:25,64.18.3.108:40165,<,MAIL FROM:<christina.vellano@verizonwireless.com>, >2012-08-14T12:41:14.209Z,TOWN-HBWJ29ZOQC\Default TOWN-HBWJ29ZOQC,08CF4817B46C7C18,25,10.0.0.183:25,64.18.3.108:40165,*,08CF4817B46C7C18;2012-08-14T12:41:13.647Z;1,receiving message >2012-08-14T12:41:14.209Z,TOWN-HBWJ29ZOQC\Default TOWN-HBWJ29ZOQC,08CF4817B46C7C18,26,10.0.0.183:25,64.18.3.108:40165,>,250 2.1.0 Sender OK, >2012-08-14T12:41:14.303Z,TOWN-HBWJ29ZOQC\Default TOWN-HBWJ29ZOQC,08CF4817B46C7C18,27,10.0.0.183:25,64.18.3.108:40165,<,RCPT TO:<ccompton@meredithnh.org>, >2012-08-14T12:41:14.303Z,TOWN-HBWJ29ZOQC\Default TOWN-HBWJ29ZOQC,08CF4817B46C7C18,28,10.0.0.183:25,64.18.3.108:40165,>,250 2.1.5 Recipient OK, >2012-08-14T12:41:14.694Z,TOWN-HBWJ29ZOQC\Default TOWN-HBWJ29ZOQC,08CF4817B46C7C18,29,10.0.0.183:25,64.18.3.108:40165,<,DATA, >2012-08-14T12:41:14.694Z,TOWN-HBWJ29ZOQC\Default TOWN-HBWJ29ZOQC,08CF4817B46C7C18,30,10.0.0.183:25,64.18.3.108:40165,>,354 Start mail input; end with <CRLF>.<CRLF>, >2012-08-14T12:41:14.975Z,TOWN-HBWJ29ZOQC\Default TOWN-HBWJ29ZOQC,08CF4817B46C7C18,31,10.0.0.183:25,64.18.3.108:40165,>,250 2.6.0 <185159227.3150.1344948072583.JavaMail.wlsmcapp@obsneacezap16.odc.vzwcorp.com> Queued mail for delivery, > >But the mail never arrives I think what that log output is saying is that it was queued for delivery, what should i look at next? Also I don't see them / it in the exchange toolbox queue viewer. If the message isn't in the message tracking log files then it may just be getting dropped by whatever anti-spam you're running on the HT server. --- Rich Matheisen MCSE+I, Exchange MVP --- Rich Matheisen MCSE+I, Exchange MVP

We use forefront and I don't see it being dropped.

On Wed, 15 Aug 2012 18:39:54 +0000, Ptex wrote: >We use forefront and I don't see it being dropped. When you try to track the message, what criterion are you using? The message-id is: 185159227.3150.1344948072583.JavaMail.wlsmcapp@obsneacezap16.odc.vzwcorp.com Did you check the FPE agent log? C:\Program Files (x86)\Microsoft Forefront Protection for Exchange Server\Data\FSEAgentLog Are you using Cloudmark (i.e. FPE's Anti-Spam engine)? If so, what are the SCL Thresholds and Actions ? --- Rich Matheisen MCSE+I, Exchange MVP --- Rich Matheisen MCSE+I, Exchange MVP

On Thu, 16 Aug 2012 11:18:03 +0000, Ptex wrote: >All mail goes through postini first then it hits our exchange server. Wow. So who thought up that name??? You usually see names like that when they're in a large data center. --- Rich Matheisen MCSE+I, Exchange MVP --- Rich Matheisen MCSE+I, Exchange MVP

Im not using cloudmark. I have not checked the FPE log and when I track the msg. I do it by the recipients address. But I'll try the ID.

The message-id is: 185159227.3150.1344948072583.JavaMail.wlsmcapp@obsneacezap16.odc.vzwcorp.com -- Rich Matheisen MCSE+I, Exchange MVP --- Rich Matheisen MCSE+I, Exchange MVP No results :(

On Wed, 15 Aug 2012 20:51:41 +0000, Ptex wrote: >Im not using cloudmark. I have not checked the FPE log When will you do that? >and when I track the msg. I do it by the recipients address. But I'll try the ID. Ok. --- Rich Matheisen MCSE+I, Exchange MVP --- Rich Matheisen MCSE+I, Exchange MVP

On Wed, 15 Aug 2012 20:53:45 +0000, Ptex wrote: >> The message-id is: 185159227.3150.1344948072583.JavaMail.wlsmcapp@obsneacezap16.odc.vzwcorp.com >No results :( Looking at the name of your connector, I have to ask if you're using a hosting service? TOWN-HBWJ29ZOQC\Default TOWN-HBWJ29ZOQC If you are, have you engaged them in this search for the message? --- Rich Matheisen MCSE+I, Exchange MVP --- Rich Matheisen MCSE+I, Exchange MVP