Hi all, My email server running on Exchange 2003 Std SP2, operating system is Win 2003 server Std SP1. An internet email (Sender: Store01@xxx.com.my)which had multi recipents in my organization. This email is sent to my organization weekly with an Exel attachment about 300KBytes). All my users unable to receive this internet email except one (where her email address is in the 'Cc' field) since start of this April, they are able to receive this email before April. My organization users able to receive the other occasionally email sent by 'Store01@xxx.com.my'. I checked the Exchange System Manager Message Tracking Center, there was an record shown that this internet email was successfully sent to all the recipient in my organization.. Portion of log: SMTP: Message Submitted to Advanced Queuing SMTP: Started Message Submission to Advanced Queue SMTP: Message Submitted to Categorizer SMTP: Message Categorized and Queued for Routing SMTP: Message Queued for Local Delivery SMTP: Message Delivered Locally to multiple recipients SMTP: Message Categorized and Queued for Routing SMTP: Message Queued for Local Delivery SMTP Store Drivers: Message Delivered Locally to Store to veron@bms.com.sg SMTP Store Drivers: Message Delivered Locally to Store to stella@bms.com.sg SMTP Store Drivers: Message Delivered Locally to Store to lynn@bms.com.sg SMTP Store Drivers: Message Delivered Locally to Store to joanna@bms.com.sg Etc.. for other recipient SMTP: Message Delivered Locally to archmail@bms.com.sg SMTP Store Driver: Message Delivered Locally to Store to archmail@bms.com.sg All my users are using Outlook 2003 / 2000.Thanksfor anyone whoare able to help for this problem.

Any chance this email could be going to the Junk Mail folder for the users? Noother rule in place that might be deleting or moving it? Maybe try searching from the Top of Information Store downwards for one of the affected users and see if it appears somewhere within the mailbox. Tony

Hi Tony, Thanks a lot for your reply. I did try to trace from the Mail server down to user's mailbox, and checked the junk email setting (if set to delete immediately). Iwas not able locate the mail. So, i called up the external sender, to add my email address in the recipient's list, as well as my Google email address. They sent the daily email again but my company mailbox didn't receive (although the Tracking log shown it delivered locally to my mailbox), but my google mailbox able to receive. Also, i did turn on the 'Archive all messages sent or received by all mailboxes on this store' to archive@bms.com.sg, but this mailbox also didn't receive that particular email. Now my Exchange server having problem to receive 2 emails. 1 email, sent fromone of company vendoron weekly, with attachment inPDF format. another 1 email, sent from company Sub-con on daily, with attachment inExcel format. 2 of these emails are sent out to many of recipients. I am wondering, is it because of the Exchange setting for the mail format? or somewhere that i configured wrongly? or can log a case to Microsoft support team?

I'm seeing pretty much the same issue. all logs say that the email was delivered, but the user never receives it, yet 10 mins later you can send the same email and the user gets it!I also have this issue with internal emails sent to all staff. its very frustrating

1. The only person who receives the email is also on the same Exchange Server / SG / Mailbox Store ? 2. For the rest of the gang who do not receive this email : a. Do they receive other external emails ? b. Have you tried sending same excelattachment from a different source (may be from your gmail account) ?

1. I have only one Exchanger server with one mailbox store. 2 a). The rest are able to receive external emails. 2 b). I had tried to send from my gmail account with the same excel attachment to my Exchange server.. all the purchasers able to receive. I also requested the external sender to use her colleague email to send to my exchange server, all the purchasers also able to receive.

Sejeng,Did you ever solve this, I'm experiencing the very same thing. I can see: "Messaged delivered locally to store to user@company.com" but the user don't get the mail, not in Outlook 2003, 2007 or in OWA. Gone..Thanks,Anders

we ended up solving this issue, by "hard coding" the expansion server for the Distribution groups. It seems that when it was set to automatically work it out for its self, it would fail. hope this helps

Good news,Any chance you can describe how that's done?Many thanks,Anders

Hi all, The problem is solved by after installed the latest IMF & Windows updates from Microsoft.My Exchange recipients are able to receive that particular email (external)which they can't receive last time. I can't tellwhich updatewas the one that solved my problem.

we were experiencing this same problem after a round of patching http://msexchangeteam.com/archive/2007/05/09/438525.aspx sorry to post links from other sites, but after we uninstalled this patch: MS07-026: Vulnerabilities in Microsoft Exchange Could Allow Remote Code Execution (931832) everything is now delivered and we're back in business hope that helps