Hi,

Based on the description, it seems you have purchased the "wrong" products due to the explanation by GoDaddy Salesman.

As your request is about Domain and SharePoint Online, I think the best approach of this issue is Office 365 Community:

https://community.office365.com/en-us/f/

While in our forum, we mainly discuss technical questions and feedbacks about our client products.

Anyway, once you post the question in that forum, I suggest you list your requests and the issues you are facing in some simple words, this will help the moderators in that forum understand the scenario better. :)

Regards,

Melon Chen
TechNet Community Su

Greetings;

My MS Small Business account is expiring in August, so I made preparation to follow Microsoft's documented recommendation to utilize GoDaddy's services for domain etc.  This renewal would be from Small Business Premium to Business Premium.

I called GoDaddy and explained what I needed to do; that I'd seen the products on MS and needed to renew using Bus Prem and in addition needed a domain and web presence.   I was told I could do the renewal - with full capability - and also that ACCESS would be included in the package, although it is not documented as an add-on. Since the detail service page showed it could be purchased for the package, I considered it a value-add  GoDaddy was including.  I immediately signed up for a two-year commitment.

Once I completed the sale and began to review the completed site, I found

1. While the offer included a domain name, it did not includea hosted web page entry - this required an additional purchase.
2. The offer for Access was not included - indeed, GoDaddy could not even SELL me a copy of Access.
3. Worst, there is no support of SharePoint services - none. No lists, no way to add apps (since these are acquired through SharePoint) besides the most basic four.

I recognize there are a number of areas which share responsibility for this - none of which are technical!  Especially, the poor sales (misleading verging on fraudulent) which the GoDaddy sales operators are performing.  However I expect that like any cooperative agreement there is a SLA which includes the services which will and will not be offered, and if so GoDaddy is HOPEFULLY out of compliance by offering ProPlus feature set, as Microsoft's ProPlus - the omission of SharePoint is a critical failure.

It is my hope that one of the Microsoft moderators can review this question and escalate it, because I feel really misled by these circumstances, which are ostensibly to move users off of Microsoft's server spaces and onto commercial spaces... this is supposed to benefit Microsoft but should not impact users this way, and there's a good chance "the right people" aren't aware of the destination people cooperating with this request are experiencing.  This is surely not what was intended...correct?  I hope.

I will be speaking to my tech reps (I've had EXCELLENT service from Microsoft techreps and probably should have contacted them sooner) but I feel this is important enough to bubble up as a policy issue that corporate needs to address.

Thank you Chen for your help!

jmb