I have a user who issue a problem with the email sync between the client (Surface Pro 3, Win 8.1 Pro) Outlook 2013 and Our Exchange 2010 server.
When the user travels from home to work or so likely, the email works fine. Until the user is located at the company, the exchange mostly fails to sync mails to the outlook - even several reboots or restart of outlook solves the issue sometimes.
We have tried to perform clean install on surface and clean install of Office 2013.
recently was yesterday it did disconnect at ~14.00 CEST (local time) until 16.00 CEST (local time) where the user made me aware of the problem.
During logfiles i seen tons of theese messages with 3 seconds delay
13:51:39 The connection to Microsoft Exchange has been restored.13:51:38 The connection to Microsoft Exchange has been lost. The connection is restored when possible.
During this, the outlook was not synced with the recent emails, however it was connected to exchange server by LAN-connection. On the users mobile device, the emails received meanwhile was received!!
Also, sometimes appointments in the calendar suddently disappears with no warning?
I can't simply figure out what cause this problem - I hope you maybe can guide me to solve this issue!!