Sync issues in outlook

one computer keeps getting sync issues.

i have already recreated the outlook profile but the error still comes up in the sync issues folder.

the error log says:

17:58:39 Synchronizer Version 12.0.6672 17:58:39 Synchronizing Mailbox 'xxxxxx' 17:58:39 Synchronizing Hierarchy 17:58:40 Synchronizing server changes in folder 'Inbox' 17:58:40 Downloading from server '683fb83b-8b05-4a1a-966c-e5e5cad767b2@xxxxxxx.com.au' 17:58:53            8 item(s) added to offline folder 17:58:53 Synchronizing server changes in folder 'Drafts' 17:58:53 Downloading from server '683fb83b-8b05-4a1a-966c-e5e5cad767b2@xxxxxx.com.au' 17:58:53 Synchronizing server changes in folder 'Junk Email' 17:58:53 Downloading from server '683fb83b-8b05-4a1a-966c-e5e5cad767b2@xxxxxxxxxx.com.au' 17:58:54            1 item(s) added to offline folder 17:58:54 Done 17:59:07 Microsoft Exchange offline address book 17:59:07                  Not downloading Offline address book files.  A server (URL) could not be located. 17:59:07         0X80004005
March 19th, 2015 5:48pm

Hi,

Which version of Exchange server are you using?

This issue may occur if the Outlook client computer is configured to use proxy settings when Windows Internet Explorer is used. However, the IP address of the Exchange Client Access Server (CAS) server is not in the exclusion list.

To resolve the issue, Please follow:

1. Start Internet Explorer, click Tools, and then click Internet Options.
2. On the Connections tab, click LAN settings.
3. Select the Bypass proxy server for local addresses check box, and then click Advanced.
4. Type the FQDN of the Exchange CAS server, and then click OK.
5. Restart Outlook.

Please let me know the result.

Regards,

Steve Fan
TechNet Community Support

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March 22nd, 2015 11:07am

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