Hi, Need to create a transport rule in which suppose user send an emails to external user ex abc@gmail.com then the message should get dropped and did not reach to the next hop The situation is we have an external vendor tool/application which send a log file to one of the email address lets say helpdesk which generate a ticket and after the fix while closing the ticket the email reports back to the application BUT that application is blocked or can say not configured to accept emails from anybody then we are receiving the NDR back to the help-desk and then ticket is getting reopened. so in that case transport rule will be a best solution any more ideas or comments pls?? Or what I am thinking to create a mail-enabled contact for the user(external user) and then create a transport rule that redirects messages to this address, or silently drops them, etc. So which TS rule will work as per the situation. pls help thanx

Hi, If the application can't receive email anyway you can just delete all emails sent to the applications email address using a transport rule. Leif

On Fri, 22 Jun 2012 05:39:26 +0000, Jugalkumar wrote: >Need to create a transport rule in which suppose user send an emails to external user ex abc@gmail.com then the message should get dropped and did not reach to the next hop > >The situation is we have an external vendor tool/application which send a log file to one of the email address lets say helpdesk which generate a ticket and after the fix while closing the ticket the email reports back to the application BUT that application is blocked or can say not configured to accept emails from anybody then we are receiving the NDR back to the help-desk and then ticket is getting reopened. so in that case transport rule will be a best solution any more ideas or comments pls?? > >Or what I am thinking to create a mail-enabled contact for the user(external user) and then create a transport rule that redirects messages to this address, or silently drops them, etc. > >So which TS rule will work as per the situation. If all you want to do is make thise message disapper, why not just use something that's worked for a long time? .. Create a mail-enabled Distribution Group. .. Don't add any members to the group. .. Add the SMTP address you don't want delivered to the "Email Addresses" tab. Now any email sent to that SMTP address will be delivered to all the members of the group. Since there ARE no members the email just disappears. You can add hundreds of SMTP addresses to the group. If you have more of them than once group can accomodade, just add another group and continue. This is a lot easier to manage than transport rules. --- Rich Matheisen MCSE+I, Exchange MVP --- Rich Matheisen MCSE+I, Exchange MVP