Exchange 2013 SP1 and Outlook 2010.

The user is unable to move an email from one folder to another folder.  It does not matter which email or folder, the result is the same.  Dragging and dropping results in the email staying in the original folder.  Right clicking and selecting Move has the same result. No error is shown, the item simply does not move.

The issue also occurs when attempting to move items between folders in OWA (tested with Internet Explorer and Chrome).  However, the really strange part is that it works without issue from another computer.  So if the user logs in to OWA on a different computer and attempts to move the items it works.

If the computer is rebooted then it works as expected for a week or more in both Outlook and OWA.  The computer is turned off and on every day.

Any suggestions?

James.

Hi James,

According to your description, it seems like this is a client-side issue more than exchange issue.

However, I also recommend you refer to the following methods to troubleshoot the issue and it may help us to narrow down the issue:

1. Try to create two new folders and move again

2. Try to recreate outlook profile

3. Try upgrading outlook 2010 to latest version

4. Try to move the mailbox to another database

Best re