Hello,

A few days ago, I got a request to make a secondary address since the user also handles customer questions from the marketing department.

The steps I undertook:

1. Added a second SMTP e-mail address (example: jbryce@regal.com).
2. Switched her primary e-mail address to her secondary in Exchange.

What the user experiences:

1. Her primary e-mail address is still visible but her secondary address shows up when she double clicks my test mails.
2. Attempts to reply are being send from her primary address instead of her secondary address.

I have also compared the settings of another user who is working with a few alternative e-mail addresses but there were no differences in settings.

If someone can help me, then I would be very grateful! 

EDIT 1-7-2014: The situation has been escalated and resolved for the time being, but I am curious as to where my documentation fails and which steps I am missing.

• Edited by SP-Brown Wednesday, July 01, 2015 9:58 AM

Precisely