I would like to ask for assistance regarding our problem. Yesterday there are some users who did not receive an reply from a specific user. Upon checking the message tracking the recipient status is Junk E-Mail but upon checking the users junk E-mail folder they have not received the message. I requested the users to check the junk E-mail on their OWA and they said that the message is there. What should I check to prevent this from happening? Please advise what to do. Thanks

If it is for very small group of users, please ask them to add the sender address to safe senders list or try to recreate outlook junk email filter from MFCMAPI

Hello

I think outlook junk E-mail folder is to old and random. You can disable from gpo and use spam filter on exchange server.