I have started having some problems with one of my Visio 2010 diagrams. It only appears to affect this one file but it is a large one, with 24 fairly crowded pages.

If I put in a new connector (from the Ribbon's Home tab), then it comes out as a 'Straight' connector. It used to be a 'Right-Angled' one. I right-click the offending connector and change it to 'Right Angled' but it doesn't make any difference.

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The second part of the issue is about connectors having part of their line invisible, as you will see from the screenshot below. The upper section of the connector shown selected has an end point glued to the 'Corporate Data Management...' shape's bottom connection point (the shape itself containing the text has no fill or line) but the line is invisible.

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Normally I would drag the line's top handle to bring it down onto the pale green guideline but doing that creates a diagonal dog-leg at a seemingly-random angle (I can attach more images if that would help you to resolve this).

I was going to attach screendumps of the Layout and Routing dialogue boxes but I can only attach two screenshots. I have checked the settings between this and a new, blank document (which works as it should) and this .VSD but everything seems to be the same:

Routing:
Style: Flowchart
Direction: Top to bottom
Separate: Unrelated lines
Overlap: Using routing style
Appearance: Straight

Line Jumps:
Add jumps to: Horizontal lines
Style: Arc

Move other shapes away on drop = off
Enable connector splitting = off

Vital stats: Visio v14.0.6129.5000 - 32-bit - operating system is Windows 7 Enterprise SP1

Any suggestions you have would be much appreciated and save me from having to redraw this thing! Let me know if you need any further info from me.

Thanks!

Gary

EDIT: Sorry folks, can't post the screenshots as my account verification email must have got lost in cyberspace.

Hi Gary,

This is a quick note to let you know that I am trying to involve someone familiar with this topic to further look at this issue.

Hi Gary,

If it is a problem with a single file then it's most likely that the diagram needs to be recovered.

Your question falls into the paid support category which requires a more in-depth level of support.  Please visit the below link to see the various paid support options that are available to better meet your needs. We would like to see that diagram and then try to reproduce the problem in our lab set up.

http://support.microsoft.com/default.aspx?id=fh;en-us;offerprophone

Thanks!