I was able to burn the software to a disk with no problems. When I attempt to install, I get an error message "Error 25004. The product key you entered cannot be used on this machine. This is most likely due to previous Office 2013 trials being installed. System error: -1073422314."  The install process never asked me to enter a product key. I am running 32bit and downloaded the 32 bit version. I am also running Office 2010, except Outlook is the 2007 version. Thanks for any suggestions.

• Edited by jslaymon Friday, August 16, 2013 3:24 PM
• Changed type George.Zhao CHNMicrosoft contingent staff, Moderator Friday, August 23, 2013 8:48 AM

Hi,
Did someone install the Visio 2013 Trial version in the computer?
As far as I know, the Trial version only can be used for 60 days in the same computer.
If you need to use, please refer to the following link:
http://technet.microsoft.com/en-us/evalcenter/hh973399.aspx
Regards,
George.zhao

George Zhao
TechNet Community Support

• Marked as answer by George.Zhao CHNMicrosoft contingent staff, Moderator Friday, August 23, 2013 8:48 AM

I'm having the same issue unfortunately.

I accidentally installed the wrong bit version during my first download and attempt to install. It wouldn't do so because I was running a 32-bit Office 365 while trying to install 64-bit Visio 2013 trial. I did just the same as you and registered and got myself another key, this time downloading the correct bit-version, but the installation quit on me about three-fourths of the way complete. I got an error message saying: "Error 25004. The product key you entered cannot be used on this machine. This is most likely due to previous 2013 Office trials being installed. (System error: -2147217387)"

Which is then preceded by some bootstrap program failing on Windows.

I just want to download the god damn trial. It was a simple mistake considering I'm running a 64-bit processor, why wouldn't I want to install the 64-bit version of the app?

Microsoft better fix this.