Hello all!  Got this problem with Visio Professional 2013.  I bring up a (rather large) network diagram that I have been working on and as soon as I hit the "Print" button, the application crashes with the following error information:

*******************************************************

Problem Event Name: APPCRASH

Application Name: VISIO.EXE

  Application Version: 15.0.4420.1017

  Application Timestamp: 506742a9

  Fault Module Name: VISLIB.dll

Fault Module Version: 15.0.4420.1017

  Fault Module Timestamp: 506741bc

  Exception Code: c0000005

  Exception Offset: 0000000000553215

  OS Version: 6.1.7601.2.1.0.256.4

  Locale ID: 1033

Additional information about the problem:

  LCID: 1033

  skulcid: 1033

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I tried to print in normal and in compatibility mode, but get the same error each time.

Thomas,

Does this happen regardless of the printer you choose to print to?  Previously, when I have had issues similar to this, it has centered around the print driver needing to be updated.  I'm not sure if you checked that, but it could be a good place to start if not.

Steve

Yes.  It happens no matter which printer I choose.  In fact, it doesn't even make it to the pop-up where I get to select which printer to use.

Hi,

Based on my research, it seems that it is caused by some add-ins.

Disable all the add-ins or just disable the add-in such as 'Send to Bluetooth' to check the issue.

I'm was crashing as well as soon as I hit the print dialog.  I disabled the "Send to Bluetooth" add-on, but still crashed.  The problem might have something to do with selecting different themes.  I was using the "Parallel" theme and crashing, them flipped back to the standard Office 2013 theme and was able to bring up the print dialog.  I then switched all my pages back to "Parallel" and can now print.

• Marked as answer by Jaynet ZhangMicrosoft contingent staff, Moderator Thursday, March 28, 2013 10:00 AM

I've been having a similar issue in my office. There are no additional add-ons enabled, no additional themes have been enabled either. However, I am able to select which network printer to use. As far as I can tell, the printer driver is updated and this isolated to my machine only. I've tried some other tips I've picked up from other sites but have had no success.