Hi Alex,
Method 1:
If you have an earlier version of Visio installed, such as Visio 2003 or Visio 2007, follow these steps:
- In Windows 7 or Windows Vista, click Start, click All Programs, click
Accessories, and then select Run.
In Windows XP, click Start, and then click Run. - Type the following command, and then press Enter:
reg add HKCU\Software\Microsoft\Office\14.0\Visio\Options /v NoReReg /t REG_DWORD /d 1 - (Optional) Instead of typing the command line, you can copy it to your clipboard, right-click an empty section of the Run box, select
Paste, and then press Enter.
- Verify that the problem is resolved.
If the problem continues to occur, go to the next Method.
Method 2:
Start Visio 2010 in safe mode. To do this, follow these steps:
- Click Start, click All Programs, and then select
Microsoft Office.
- Press and hold the CTRL key, and then click the Microsoft Visio 2010.
If the problem does not occur in safe mode, this issue might be related to third-party add-ins. Disable the add-ins and start Office 2010 to see whether the problem continues to occur. To disable the add-ins, follow these steps:
Start an Visio 2010.
- On the File menu, click Options, and then select
Add-ins.
- Click Go next to the Manage field that displays "Com-in Add."
- Check whether there are any add-ins, and then clear the check box to disable them.
- Close the Visio 2010 and restart it.
If the problem does not occur after un-checking the add-ins, repeat the procedure and select one add-in at a time. Restart Visio, and continue to add check marks until the issue reappears again. The last add-in that was rechecked should be disabled.
Best re