Lately, my mailbox act weirdly. Since last week, i'm not receiving certains email from my colleagues and client. When my colleagues Forward/Reply/Send me an emails, that psrticular emails didn't reach me. When i checked on Message Tracking, it is show that that email being send to my maibox. It is not happen to all email which sent by my colleagues. So, this week decided to sit next together and did troubleshooting. My mailbox is SG4\DB4 while him on SG3\DB3. I send him a test email and he able to receive it. He replied my email but it is not reach me then he send me a fresh mesaage, this time i'm able to receive it. The problem is the email wasn't unable to track where it is was gone since in Message Tracking shown that it is being forward to my store. That email is not appeadr in Junk Emails. What wrong with my mailbox? Please advice

Start with 1. Checking OWA 2. Check for any rule on OL. 3. Disconnect and reconnect mail box. 4. Create a new mail box, disconnect the old mail box, connect the new one and see.Raj

I agree check in OWA to confirm there are no view setting wrong in Outlook. Are there any rules or anything else connecting to your mailbox? POP3 etc? Mark Morowczynski|MCT| MCSE 2003:Messaging, Security|MCITP:EMA 2K7,EDA Win 7,ES,SA,EA|MCTS:Windows Mobile Admin|Security+|http://almostdailytech.com

In OWA, which area should i check?I tried to compare between OWA and Outlook, both look the same. In OL, there is several rules i created to move email from specific recipient to specific folder. I'm connecting to Exchnage while MAPI.

i will try to disconnect and reconnect mailbox but i'm not sure with you about no.4

Please try to export and delete all rules in both sender and receiver's client. Outlook>Tools>Rules and alerts>Options>Export Rules Please also check the whether the sender or receiver has forwarding setting in server side. EMC>Recipient configuration>mailbox>user>Mail flow settings>Delivery options>forwarding address Thanks. Your expertise never fails to impress!

The trouble shooting proposed should be done, but I also found one group of users who set Junk Email options to Perminantly delete suspected junk mail. I found this by checking the deleted items for the users inbox. I could see all messages being deleted right away (as if not getting to their inbox). If the other suggestions don't work, look in deleted items retention. Good Luck!

After being monitor for 1 weeks after disable and reenable the rules,i have no problem with mail disppear is inbox