Hello, We're a small comapny that just released our IT person due to non-performance. It would seem that in addition to our main domain called abctelecom.com he created a second domain called abctelecom.ab.ca and right now all the mail that's sent has that ab.ca address in it. How can we change that back and make the old one go away? (we'd need to keep mail flowing from the ab.ca to the .com address for a while so we don't miss any old mail) The server he made is running Exchange 2007 and it has many addresses in it. I ran a SBS server many years ago but that was a while ago, so I could use some help. I understand that 07 is tied in to the AD and I can set the default address in each users "e-mail address" in AD by going in to the account via ADUC and changing the default SMTP from the ab.ca one to the .com one - is that the best way to start cleaning up things? Brian

Hi Brian You can change each user manually as you describe, but your email addresses are most probably configured using an email address policy which would make it quite easy to change this setting for all of your users. There is quite a lot of information on how to change this here: http://technet.microsoft.com/en-us/library/bb201663(v=exchg.80) Post back if you have any questions. Cheers, Steve

It's really a mess and I'm not quite sure how to fix it .... can I call a MS tech support to help us with this since the admin is gone and we have no records or documents for anything, and do you know what it will cost? I'm also getting reports that the currect setup has a reverse dns look up error and mail in not getting through to some addresses. Brian

On Mon, 28 May 2012 13:20:02 +0000, Brian Close wrote: >We're a small comapny that just released our IT person due to non-performance. It would seem that in addition to our main domain called abctelecom.com he created a second domain called abctelecom.ab.ca and right now all the mail that's sent has that ab.ca address in it. Are those really your domain names? I can find a MX record for the abctelco.com but not for abctelco.ab.ca. > set q=mx > abctelco.com Server: dc2 Address: 192.168.2.43 Non-authoritative answer: abctelco.com MX preference = 10, mail exchanger = mx1.emailsrvr.com abctelco.com MX preference = 20, mail exchanger = mx2.emailsrvr.com mx1.emailsrvr.com internet address = 50.57.0.16 mx2.emailsrvr.com internet address = 98.129.185.4 > abctelco.ab.ca Server: dc2 Address: 192.168.2.43 *** dc2 can't find abctelco.ab.ca: Non-existent domain >How can we change that back and make the old one go away? (we'd need to keep mail flowing from the ab.ca to the .com address for a while so we don't miss any old mail) The easiest way is to simply change the primary SMTP proxy address in the E-Mail Address Policy to be abctelco.com and then apply the policy. Doing that will simply change the primary SMTP proxy address and retain the existing SMTP proxy address by demoting them to be seconday proxy addresses. >The server he made is running Exchange 2007 and it has many addresses in it. I ran a SBS server many years ago but that was a while ago, so I could use some help. You really should check with the SBS forum. I can tell you haw to manage Exchange, but SBS has its own way of doing thngs and if you try to avoid using their wizards you may create other problems. >I understand that 07 is tied in to the AD and I can set the default address in each users "e-mail address" in AD by going in to the account via ADUC and changing the default SMTP from the ab.ca one to the .com one - is that the best way to start cleaning up things? That's one way of doing it, but you won't be able to do it without uncheing the box that says to assign addresses automatically. That's why changing the Email Address Policy is the better way to go about doing this. --- Rich Matheisen MCSE+I, Exchange MVP --- Rich Matheisen MCSE+I, Exchange MVP

On Mon, 28 May 2012 13:20:02 +0000, Brian Close wrote: >We're a small comapny that just released our IT person due to non-performance. It would seem that in addition to our main domain called abctelecom.com he created a second domain called abctelecom.ab.ca and right now all the mail that's sent has that ab.ca address in it. Are those really your domain names? I can find a MX record for the abctelco.com but not for abctelco.ab.ca. > set q=mx > abctelco.com Server: dc2 Address: 192.168.2.43 Non-authoritative answer: abctelco.com MX preference = 10, mail exchanger = mx1.emailsrvr.com abctelco.com MX preference = 20, mail exchanger = mx2.emailsrvr.com mx1.emailsrvr.com internet address = 50.57.0.16 mx2.emailsrvr.com internet address = 98.129.185.4 > abctelco.ab.ca Server: dc2 Address: 192.168.2.43 *** dc2 can't find abctelco.ab.ca: Non-existent domain >How can we change that back and make the old one go away? (we'd need to keep mail flowing from the ab.ca to the .com address for a while so we don't miss any old mail) The easiest way is to simply change the primary SMTP proxy address in the E-Mail Address Policy to be abctelco.com and then apply the policy. Doing that will simply change the primary SMTP proxy address and retain the existing SMTP proxy address by demoting them to be seconday proxy addresses. >The server he made is running Exchange 2007 and it has many addresses in it. I ran a SBS server many years ago but that was a while ago, so I could use some help. You really should check with the SBS forum. I can tell you haw to manage Exchange, but SBS has its own way of doing thngs and if you try to avoid using their wizards you may create other problems. >I understand that 07 is tied in to the AD and I can set the default address in each users "e-mail address" in AD by going in to the account via ADUC and changing the default SMTP from the ab.ca one to the .com one - is that the best way to start cleaning up things? That's one way of doing it, but you won't be able to do it without uncheing the box that says to assign addresses automatically. That's why changing the Email Address Policy is the better way to go about doing this. --- Rich Matheisen MCSE+I, Exchange MVP --- Rich Matheisen MCSE+I, Exchange MVP

Hi Guys, Thansk for the advice, I did go in to the ADUC and set everyones address to the .com one instead of the ab.ca thing. The system IS Exchange 2007 running in a an AD there are 2 DNS and the DC - I've only used SBS and this not SBS. I went in to Exchange console and then Org Config and then in to Hub Trans and in the Accepeted Dom tab there are 8 domain names in there and only one that's labeled "True" is the ab.ca one. If I r.click on the .com one and make that the default will that fix the problem? Thanks! Brian

Hi Brian What is the value in the Type column next to the .com domain. This should be set to Authoritative. The domain doesn't need to be default in order to accept mail. Steve

On Fri, 1 Jun 2012 13:24:46 +0000, Brian Close wrote: >Thansk for the advice, I did go in to the ADUC and set everyones address to the .com one instead of the ab.ca thing. You can't use the ADUC to do that -- or at least you shouldn't be using the ADUC to manage mail-enabled objects in an Exchange 2007/2010 organization. You want to use the Exchange Management Console od Exchange Management Shell to do that. >The system IS Exchange 2007 running in a an AD there are 2 DNS and the DC - I've only used SBS and this not SBS. > >I went in to Exchange console and then Org Config and then in to Hub Trans and in the Accepeted Dom tab there are 8 domain names in there and only one that's labeled "True" is the ab.ca one. If I r.click on the .com one and make that the default will that fix the problem? Thanks! No. You want to use the "E-Mail Address Policies" tab. Select the domain in the policie that you want to use as the domain in the primary SMTP proxy address and click the "Set as reply" icon. When you apply the policy it will change the proxy addresses on the objects that match the filter criteria. --- Rich Matheisen MCSE+I, Exchange MVP --- Rich Matheisen MCSE+I, Exchange MVP

Thanks Rich, I'll go look at it and see if I can figure it out! Brian