Everytime I do the Updates my system and Office 2013 becomes completely unstable.

As a result I only do upgrades every 2 weeks. On Friday, April 24 I sat down to do my 2 week update and had almost 40 updates that had to be done. (goodbye 4 hours of my life)

After the updates, just like clockwork, office, sharepoint and onedrive stopped working. I am going to try to provide as much detail as possible so as to notify Microsost in hopes this stop and in case anyone else has the issues. I will also provide the steps I took to fix some of the issues.

Note:

1. I am running Windows 8.1, 64-bit on HP-ENVY 17" touch laptop
2. I DO NOT have any virus', malware, etc. I have ran MalwareBytes, Windows Defender and Webroot (as I always do before and after updates)
3. I have office 2013 and subscribe to office 365 for business - I have a license key for Office 2013 but was told somewhere that it conflicts with the click-to-run we are forced to use with 365 so I only do the office 365 version
4. I do have Sharepoint Designer on my system as I am the administrator of our sharepoint site
5. I access our sharepoint documents via Windows Explorer

After the updates I have experienced the following

1. I tried to open a ppt, xls and doc file and nothing would open giving random errors. I then did the control panel --> office click to run --> change --> reinstall everything. I did this and then some of the documents opened fine (goodbye another hour of my life)
2. After trying to open a file from my windows explorer in our sharepoint site I get a continuous and recoccuring popup from Microsoft OneDrive for Business that says "Sorry, we can't perform this action. Incompatible Office Products are installed on your machine. If you have an administrator, please contact them for help." (The last part just makes me laugh because I AM the administrator)
3. This annoying popup NEVER stops. It keeps popping up every 60 seconds if I close it. I have kiiled the onedrive process, paused the syncing, killed the office click-to-run task. Shut down all office products. Nothing makes this stop except for a full reboot

Please HELP or tell me what to do so that I can once again open my sharepoint files (and all of my employees can do so as well!)

• Edited by SheriAt Monday, April 27, 2015 8:34 AM

Hi,

"I tried to open a ppt, xls and doc file and nothing would open giving random errors." Could you please provide some of these errors to me? Then I can do some research based on the errors.

Based on your error message, please make sure you have installed this update:

February 10, 2015 update for Office 2013 (KB2920798)

We can also collect some event logs after the issues occur, press Win + R, type "eventvwr" in the blank box, press Enter.

Browse to Windows Logs -> Application, check if there are any logs about the issue.

You can send the logs to our email address, we will then help analyze the information. Please send the logs to this email address below:

ibsofc@microsoft.com

Please add this thread's url in the email for easy tracking.

Regards,

Melon Chen

Forum Support