Hello,

After researching and trying many options that are already out there for this existing problem, I cannot find a way to resolve it.

I am having an issue with Word 2010 crashing upon opening some older documents, not all of them.

I am running Windows 7, 64-bit.

Upon opening some documents, they start to open, but then the “Microsoft Word has stopped working” message appears and it stops.

I can open these documents fine in Office 2003 and also on every other computer in my office that has Office 2010. It is just my computer.

I have totally uninstalled Office and reinstalled it, but no luck.

I have even tried opening it in 2003, copying and pasting into a brand new document, but it still crashes.  In one document, I narrowed it down to one sentence that was causing the crash. So, I copied and pasted that one sentence into a new document. I noticed that it retained the style from the older document. If I clear the formatting, I can then open the document. But, there are many other sentences in that older document that had the same style and I could open them just fine.

In another document, it seems to be a table that is causing the issue. In another one, I can’t figure out what part of the document is causing it, as all the styles are normal, all fonts are Arial and there are no tables or anything else but text in the document.

Solutions I have already tried, but do not work:

• Reinstalled Office
• Disabled all Add-ons in Word
• Uninstalled Adobe Acrobat 9.0
• Uninstalled Nuance PDF converter
• Uninstalled old printer drivers
• Opened in Safe Mode
• Open and Repair
• Deleted normal.dotm and had Word create a new one
• Adjusted the File Block Settings in the Trust Center options
• Deleted the Word Data Registry Key
• Renamed the Normal.dot file
• Disabled the Startup folder add-ins
• Deleted the COM add-ins registry keys

I’m at a loss. Is anyone experiencing problems with opening just some old document, but not every one of them?

I can provide the documents I’m having problems with if anyone can help me.

Thanks

a.
Try save the documents in to .htm files, and copy them back to the word from the opening page.

b.
Remove your Office manually follow the directions in the KB below, the most important is to remove these registry subkeys. It's for 2007, but it applys to 2010.
http://support.microsoft.com/kb/928218/en-us

c.
If no luck, please send the documents to me, I'd like to have a check.

icff@live.cn

Sincerely,
Max Meng

I see this thread has been marked as answered.

Saving the document to an .htm, opening the .htm, copying the text back into a Word document did open, but all the formatting was messed up. One document is 168 pages, so this isn't really a fix as I cannot work with the results. Also, I'm not always going to have my older computer to open the corrupt documents with to keep doing this every time I encounter a document that won't open.

I haven't had time to try the uninstall/reinstall of Office following Max's direction yet.

I will be doing that this week hopefully.

I wouldn't mark this as answered as I can't tell you if it worked or not yet...

Hi Max,

O.k. I tried the uninstall/reinstall per your instructions, but the documents still crash Word.

I sent you an email with 4 files to test with.

Let me know if you come across anything that may help me.

Thanks.

Hi Tebbett,

I haven't receive your email yet, will you sent the email again?

My another email:

shmff'a'126.com

 

Sincerely,
Max Meng

Hi Max,

 

I just resent the email to both of your email addresses. Let me know if you still did not receive them.

 

Thank you

Have you tried holding Shift then Double clicking the file to open? Does this let the file open Successfully?

 

Just tried it a few times to a couple different documents. No success...

Hi Max,

The email I sent to your shmff@126.com address, came back Undeliverable to me.

 

Hi Tebbett,

Try this: icff"a"live.cn

And you'd better sent them in the .rar file type.

I sent them again, now to the other address.

Have you received any of them? I can upload them to an FTP site if you have one.

Hi Tebbett,

I got your mail.
 
And find out that these files do have one thing in common, they contained the same font: Helvetica, which probably caused this trouble:
 
http://support.microsoft.com/kb/2119612/en-us
 
According to the KB above, 4 solutions available:
 
1.      Install the hotfix: http://support.microsoft.com/hotfix/KBHotfix.aspx?kbnum=2459114&kbln=en-us
2.      Set a different printer as default
3.      Remove the font type in the file
4.      Substitute an OpenType font
 
Sincerely,
Max Meng

 

Thanks, I'll try as soon as I get a chance and let you know.

O.k. still no luck.

This is really strange and inconsistent.

I had changed the default printer and could open one of the documents, but still not the others.

I changed the font of everything to Arial in two documents. One would open, the other still would not.

I tried installing the hotfix, but when I do, I get a dialog box that states "There are no products affected by this package installed on this system."

It seems it has something to do with styles perhaps? If I clear the formatting in each document entirely, the files will open.

Though, I won't be able to do that on large documents... it would be too time-consuming to re-format the entire document.

 

Same system, same office version, same problem here, but worse: -NONE of my documents open by double clicking(Same error appears), they open only when I open Word 2010 from start>Programs first, then open them from inside it... -Guided Help program doesn't open after downloading it for Microsoft support... Now, I returned to my Office 2007. I wish you can find a solution so that I can use office 2010 again...

Hi both,

Please make sure you have installed the latest updates for Office applications and Windows.

About the hotfix: The December 2010 Cumulative Update for Word 2010
http://support.microsoft.com/hotfix/KBHotfix.aspx?kbnum=2459114&kbln=en-us

There are 2 versions hotfix in there, one is for Office 32-bit, and another is for Office 64-bit.
Have you install the right one? (Tips: Although your system is Win7 64-bit, that doesn't mean your Office is 32-bit.)

If you still failed to install the hotfix above, please right follow the directions below: 

Substitute an OpenType font

Determine which offending Type 1 font is being applied to your document, and then remove the offending Type 1 Font Substitutions entry from the registry. To do this, follow these steps:

1.     Click Start, type regedit in the Start Search box, and then press Enter.
 If you are prompted for an administrator password or for confirmation, type the password, or provide confirmation.

2.     In Registry Editor, locate the following subkey:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\FontSubstitutes

3.     Under the FontSubstitutes entry, select the offending Type 1 font.

4.     Right-click the font, and then click Delete.

5.     Exit Registry Editor.

6.     Restart the computer.

7.     Uninstall the offending Type 1 fonts. For more information about how to uninstall fonts, see the following Microsoft Knowledge Base article:

314960 How to install or remove a font in Windows

8.     Install the OpenType versions of the offending Type 1 fonts.

Sincerely,
Max Meng

Yeah!!!

The hotfix version x86 worked for me!

All of the documents that I couldn't open previously, now do open.

I can't thank you enough for sticking with me through this and finding an answer.

Well, I'm also happy that we finally get it work.

Sincerely,
Max Meng

I am having problems just like these.  I tried all the same things with no luck.

It's just my new Dell laptop giving us the problem.

Joe

 

hey, hade the same problem and try everything...

 

here is an alternative and easier solution that worked for me:

 

http://www.thewindowsclub.com/fix-microsoft-word-has-stopped-working

 

greets

I had the same issue and disabling a bluetooth add on fixed it - see Felipedlfd link for the solution

Hi,

I tried almost everthing in this thread and what REALLY solved the issue was disabling the "Send to Bluetooth" add-in as instructed above.

Thanks Felipe!

@5rog3rio

No, yon did't, you didn't disable all the add-ins as OP mentioned. :)

Good for you for finding out your problem's real cause.

 

@Felipedlfd

Thanks for sharing your experience and the solution here, seems very helpful. :)

Been battling for ages and the 'Bluetooth Issue' mentioned by Felipedlfd worked a trick.

Disable your 'Send to Bluetooth'!

Many thanks :-)

Yup disabling the "Send to Bluetooth" add-in fixes this.

 

For those that don't know, here is how you accomplish this:

 

1. Open Word

2. Click on the File tab of the Ribbon

3. Select Options

4. Click Add-Ins on the left nav

5. Select Manage "COM Add-ins" at the bottom and click "Go"

6. Uncheck "Send to Bluetooth"

7. Click Ok

 

That last two steps are from memory, as I've already removed mine. But, this should get you close enough.

 

Thanks everyone for the all the work getting this figured out!

 

bruffo99 thanx for the help.

Everybody!!!! Before you try to resolve the problem take a look on Application Logs, because there'll be an Error message created by the Word.

You can see the "Faulting module name and path" and that way easy to figure out what the problem is!

Word addins:

 

Have the same problem.

Disabling the Bluetooth option solved tthe problem.Thanks.

Mr. Tebbett..

 

i have exactly the same problem, windows 7, 64 bits, office 2010, error on Normal.dot on all my old documents, tried every solution that you stated..

I even formatted my computer (for another reason) and every time I open a Document not created on my computer or in this version of office, I have to open it on SAFE MODE....

How did you Fix the problem?

I don't know what the fonts have to do with the error???..

thank you, any news??

 

Hi Bogatronics,

The fix that ended up working for my situation was the hotfix in Max Meng's posting above.

I used the Office 32-bit hotfix (even though I have Windows 7, I have Office 32-bit installed).

Check to make sure you download and install the right version.

I didn't have to perform the steps in "Substitute an Open Type Font", but if you are still having problems after installing the hotfix, try it out.

Good luck... hope something works for you.

 

Please make sure you have installed the latest updates for Office applications and Windows.

About the hotfix: The December 2010 Cumulative Update for Word 2010
http://support.microsoft.com/hotfix/KBHotfix.aspx?kbnum=2459114&kbln=en-us

There are 2 versions hotfix in there, one is for Office 32-bit, and another is for Office 64-bit.
Have you install the right one? (Tips: Although your system is Win7 64-bit, that doesn't mean your Office is 32-bit.)

If you still failed to install the hotfix above, please right follow the directions below: 

Substitute an OpenType font

Determine which offending Type 1 font is being applied to your document, and then remove the offending Type 1 Font Substitutions entry from the registry. To do this, follow these steps:

1.     Click Start, type regedit in the Start Search box, and then press Enter.
 If you are prompted for an administrator password or for confirmation, type the password, or provide confirmation.

2.     In Registry Editor, locate the following subkey:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\FontSubstitutes

3.     Under the FontSubstitutes entry, select the offending Type 1 font.

4.     Right-click the font, and then click Delete.

5.     Exit Registry Editor.

6.     Restart the computer.

7.     Uninstall the offending Type 1 fonts. For more information about how to uninstall fonts, see the following Microsoft Knowledge Base article:

314960 How to install or remove a font in Windows

8.     Install the OpenType versions of the offending Type 1 fonts.

Sincerely,
Max Meng

Hi, go to File > Options > select "Add-ins" > click "GO" then Un-tic "Send to Bluetooth" and click "OK" B' Rgds, Ira

Yeah, uncheck "Send to Bluetooth" worked for me

I've been having the same problem with Word, and your tip about pressing "Shift" and then double-clicking fixed it for me - I can open my old docs this way as well as starting new ones. Thanks very very much, but why does this work? If I don't press "Shift", I STILL get "MWFW has stopped working", and then "There was a problem sending the command to the program". Hopefully my "Shift" key will last a long time...lol

On 2012-02-02 06:25 (GMT+1), Ushindi wrote:

I've been having the same problem with Word, and your tip about pressing "Shift" and then double-clicking fixed it for me - I can open my old docs this way as well as starting new ones. Thanks very very much, but why does this work? If I don't press "Shift", I STILL get "MWFW has stopped working", and then "There was a problem sending the command to the program". Hopefully my "Shift" key will last a long time...lol

diabeling bluetooth worked for me too

Disabling Send To Bluetooth fixed it for me too.

Its idiotic problems like this that are hurting MS and causing an exodus to other platforms.  MS, if you are listening, you gotta fix this stuff!

"0to60" wrote in message news:0cd0c96b-34c8-48fa-b912-590a8c6b9e5e@communitybridge.codeplex.com...

Disabling Send To Bluetooth fixed it for me too.   Its idiotic problems like this that are hurting MS and causing an exodus to other platforms.  MS, if you are listening, you gotta fix t

Can we please revisit this?

I am having the same problem and none of the suggestions have helped.

Safe mode does not work, the hotfix said I already have it installed, I have no add-ins running and no bluetooth add-in anywhere, i do not know how to view the log referenced and I don't know how to identify the an offending font, or what a Type 1 font is.  

I think that covers all the suggests.  

I open the document and type in one or two characters and Word is then blown away.  Tried everything. 

Help

Edgar

Win 7, Word 2010 32bit upgraded from 2003, full Office Standard suite

Can we please revisit this?

I am having the same problem and none of the suggestions have helped.

Safe mode does not work, the hotfix said I already have it installed, I have no add-ins running and no bluetooth add-in anywhere, i do not know how to view the log referenced and I don't know how to identify the an offending font, or what a Type 1 font is.  

I think that covers all the suggests.  

I open the document and type in one or two characters and Word is then blown away.  Tried everything. 

Help

Edgar

Win 7, Word 2010 32bit upgraded from 2003, full Office Standard suite

I have the same problem and cannot load MS Word, even empty!

All other MS Office programs work fine and I don't have the bluetooth add-in on this computer.

Win7 MS Office 2010 Professional Plus 32bit

Any help would be greatly appreciated.

Thanks. It worked.

I have a somewhat similar issue. Everytime I open something in Word2010 and try to do a mail merge, half way through it gives me the 'program has stopped working' box. And I get this:

Problem Event Name: BEX
  Application Name: WINWORD.EXE
  Application Version: 14.0.6123.5005
  Application Timestamp: 5007bc1d
  Fault Module Name: gdiplus.dll_unloaded
  Fault Module Version: 0.0.0.0
  Fault Module Timestamp: 4f2bf90a
  Exception Offset: 73dc74b2
  Exception Code: c0000005
  Exception Data: 00000008
  OS Version: 6.0.6002.2.2.0.768.3
  Locale ID: 1033

Additional information about the problem:
  LCID: 1033
  skulcid: 1033

I am running Vista.  It causes me to lose all the work I've done and I have to start over. :(

~Mary

Tried several things from this forum. Nothing worked. Started Programs "... as administrator" one by one and now everything is working just fine. Have no idea why it is working since user that I'm using is actually administrator.