I work in a school, and after a server failure have moved staff home directories to a new server.

When opening clicking on a shortcut to Word 2013, it hangs for some staff and then opens 20s later. Also when opening a new document it can hang. This only started to happen after we moved file servers, so I am pretty sure this is related to the problem. 

Can anyone help!?

Hi,

I am doing some research. And I would involve someone who is more familiar with this kind of issue to deal with this problem. Thanks for your patience.

Before we go any further, I would like to know if the Word 2013 still crash open an exist local document. Since the Word 2013 even crash when open a new document, I don't think the issue is casused by File server migration. What do you think?

At this point, please try to open Word 2013 in safe mode without any Antivirus programs/Firewall running. (Turn off security programs and run "Winword.exe /safe")

I may also try to rename the current Normal.dotm file under the path: %userprofile%\Application Data\Microsoft\Templates

Cheers,
Tony Chen
Forum Support
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Come back and mark the replies as answers if they help and unmark them if they provide no help.
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• Edited by Tony Chen CHNMicrosoft contingent staff, Moderator 27 minutes ago

Hi,

I am doing some research. And I would involve someone who is more familiar with this kind of issue to deal with this problem. Thanks for your patience.

Before we go any further, I would like to know if the Word 2013 still crash open an exist local document. Since the Word 2013 even crash when open a new document, I don't think the issue is casused by File server migration. What do you think?

At this point, please try to open Word 2013 in safe mode without any Antivirus programs/Firewall running. (Turn off security programs and run "Winword.exe /safe")

I may also try to rename the current Normal.dotm file under the path: %userprofile%\Application Data\Microsoft\Templates

Cheers,
Tony Chen
Forum Support
________________________________________
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please contact tnmff@microsoft.com.

• Edited by Tony Chen CHNMicrosoft contingent staff, Moderator Thursday, December 05, 2013 11:36 AM
• Marked as answer by Tony Chen CHNMicrosoft contingent staff, Moderator 9 hours 10 minutes ago

Hi,

Just checking in to see if the information was helpful. Please let us know if you would like further assistance.

Cheers,
Tony Chen
Forum Support
________________________________________
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please contact tnmff@microsoft.com.

Hi,

I'm marking the reply as answer as there has been no update for a couple of days.
If you come back to find it doesn't work for you, please reply to us and unmark the answer

Cheers,
Tony Chen
Forum Support
________________________________________
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please contact tnmff@microsoft.com.