Hi There, This is my first post on TechNet so hello. I am having a problem with one of our users when she opens Microsoft Word. Anytime she opens it she has to open it in safe mode. I have tried the repair tool that comes all ready in Microsoft Office and that didnt work. I then tried uninstalling Microsoft Office and re-installing it. This worked for a few days and then the same thing starts to happen again. I have re-installed Microsoft Office 3 times in the last 7 days now and i cant seem to find an answer to the error message anywhere on the internet so thought i would give this a go. The error message that comes up is as follows: AppName: Winword.exe AppVer: 11.0.8202.0 AppStamp: 474205667 ModName: winword.exe ModVer: 11.0.8202.0 ModStamp: 47420667 fDebug: 0 Offsel: 008dd26c "This error report includes information regarding the condition of Microsoft Office Word when the problem occured the operating system version and computer hardware in use your Digital Product ID, which could be used to identify your licence and the internet protocol (ip) address of your computer. We do not intentionally collect your files, name, address , e-mail address or any other form of personally identifiable information. However the error report could contain customer specific information such as data from open files. When this information could potentially be used to determine your identity if present it will not be used. The data that we collect will only be used to fix the problem if more information is avaliable we will tell you when you report the problem. This error report will be sent using a secure connection to a database with limited access and will not be used for marketing purposes." I would be grateful if you could help me out with this issue. Thanks, Wilkie1984

Does anyone have an answer for this?

Hi, You are aware that you posted in an exchange server news group? There should be much greater chance for a reply if you posted in an office group. Leif

think it is because of installing new programs with word add-in, like acrobat writer

Hi,I am having the exact same problem. Did you ever figure out a solution? I would be very grateful if you could help me out with this issue. Thanks.Plaintalk2078