I'm working on a large document (thesis) in MS Word 2013, which has a lot of diagrams, equations, tables, cross-references etc.
It works fine until it just freezes. Once it is frozen it won't come back, and all it does in this state is play with OTeleData files e.g. C:\Users\User\AppData\Local\Microsoft\Office\OTeleData_4572_2.etl
I noticed that it happens mostly when I try to copy-paste a table which has equations inside, and a caption beneath the table.
Sometimes it would happen if I try to insert a cross-reference, copy or edit it. It would also sometimes happen just when trying to do something with an equation. Does not necessarily have to be a combination of these.
Very frustrating.
I have tried:
- replacing Normal.dotm and NormalPre.dotm
- making sure I had no add-ins in Word
- making sure I had hardware acceleration disabled in Word Advanced settings
- going into Outlook and making sure logging is disabled
- going into registry and setting HKEY_CURRENT_USER\Software\Microsoft\Office\Common\ClientTelemetry\DisableTelemetry DWORD to 1 and changing permissions such that it won't be automatically set to 0
I can't be sure that Telemetry actually has anything to do with this, but Word is definitely doing something while frozen, and it is related to Telemetry (which still is going on even after all those things I did above) Any other ideas?
Thanks