Hi All,

I have users with a Windows XP client running Office 2003 with the 2007 compatibility pack installed.  The printer is an HP OfficeJet 6500 709a.  The user has not experienced any problems printing in the past, and can still print everything except this one Excel Workbook.  It is a 2010 workbook, I have even tried converting the workbook to a 2003 workbook, and I still get the same error.

The error is

Your file could not be printed due to an error on HP OfficeJet 6500 709a on Ne03:. There are several possible reasons:

There may not be enough memory available. Try closing files and programs you aren't using.
If you use a network for printing, there may be a problem with the network connection or the printer driver.
There may be loose cables or a bad connection between your computer and printer.

For more information about troubleshooting printing problems, click Help.

Like I said the client can print other spread sheets and I can print the workbook from other workstations.

Any advice would be appreciated.

Thank you in advance.

Hi

 

Thank you for using Microsoft Office for IT Professionals Forums.

 

From your description, I would like to confirm follow information.

Is this a network printer for specific user?

Have you install the last package for Office and last driver for Printer?

Could you please change another Printer or logon to another PC test this issue.

 

We can run the Detect and Repair feature in your Office 2003 programs, you can refer to this link:

http://support.microsoft.com/kb/822238

 

 

Please take your time to try the suggestions and let me know the results at your earliest convenience. If anything is unclear or if there is anything I can do for you, please feel free to let me know.

 

Hope that helps.

 

Sincerely

William Zhou CHN

Hello William,

 

   I came right with this yesterday, I copied the data to a new spread sheet and it worked for the user.

 

Thank you.

I was also able to get it to work in Excel 2013 by repairing it in Programs and Features.

Programs and Features -> Select Office version -> Change -> Repair

• Proposed as answer by Vic Esp Wednesday, September 10, 2014 3:56 PM
• Unproposed as answer by Vic Esp Wednesday, September 10, 2014 3:56 PM

I also have this issue, but with an HP deskjet 6100. I am running a Citrix Xenapp 6.0 and Office 2013 32bit loaded on a w2k8R2 server. I have checked to make sure all the office patches are installed as well as the latest 6100 printer driver. It seems like it has something to do with compatibility mode. The excel file would not print nor show a print preview. The file ext was .xls but i saved it to an .xlsx and it still remained the same. I then opened another excel file and it printed right out, so i knew it was an issue with that specific file. I copied the file contents and pasted it to another new excel and it printed right out.

Help Please

Victor

Same problem -- using office 2010 opening xls file -- no preview/ does not print -- User has to copy data into a new workbook to print.  Using a HP Officejet Pro 8000.

This is an old post, but for anyone that stumbles onto this:

Go into Excel and Ctrl+P to print.  It will bring up the print settings.  Choose your printer, then click the Properties button to the right.  In the bottom right you will now see a button called Defaults.  Hit that button for every tab in your properties menu.  Then hit Okay.  You should now be able to print again.  I'm unsure why this happened to us since we already use the default settings, but it fixed it.