Hi
firstly apologies if this is in the incorrect forum. we have a random issue which has effect a number of users throughout our company on a random basis where they cannot type in the body of the e mail, they seem to be able to type ok in the To, CC, BCC, subject but the cursor will not then go to the body of the email. it seems its caused mainly by either clicking reply or forward on an e mail and any subsequent e mail weather it be a reply,forward or a new e mail will experience the same issue ( new e mail will not populate signature. the only way to fix is to restart outlook.
things that i have tried but still does not fix the problem.
- New mail profile
- trying to change e mail to plain txt - thought it might be a HTML rendering issue but it does not let you change to plain txt or RTF.
the environment is
Exchange 2010, outlook 2007 ( up to date with SP's), outlook is in live mode and not cached.
any help or troubleshooting tips would be great
Thanks
IPS