Hello, One of my end users called me yesterday to let me know that he sent a few emails to a client yesterday... the client replied stating that my users' display name is appearing in chinese. i have never encountered this particular issue. My user has an Exchange 2007 mailbox accessed via Outlook 2003. Any insight would be greatly appreciated. Thanks !

Hi , I got this article maybe it could help you. http://support.microsoft.com/kb/944831/en-us Regards. Shafaquat Ali.M.C.I.T.P Exchange 2007/2010, M.C.I.T.P Windows Server 2008, M.C.T.S OCS Server 2007 R2, Phone: +923008210320

thanks for the reply. im not sure how that would help me. im trying to understand why/how his name would appear in chinese ?

Hi , Its hard to tell you before reading all the logs and events on your server so kindly post detailed logs and than I will be able to tell you that what went wrong. Regards. Shafaquat Ali.M.C.I.T.P Exchange 2007/2010, M.C.I.T.P Windows Server 2008, M.C.T.S OCS Server 2007 R2, Phone: +923008210320

ok will do , are there specific logs that will help you ?

Hi, Check the application logs on your server and let me know if there is any error let me know please. Regards. Shafaquat Ali.M.C.I.T.P Exchange 2007/2010, M.C.I.T.P Windows Server 2008, M.C.T.S OCS Server 2007 R2, Phone: +923008210320

the application log on my mailbox server has a few errors, this is in particular pops up frequently : Logon Failure on database "Storage Group xx\Storage Group xx" - Windows account UHLAW\CAS$; mailbox /o=U&H/ou=US/cn=Recipients/cn=xxx. Error: 1144 Client Machine: CAS Client Process: edgetransport.exe Client ProcessId: 0 Client ApplicationId: Client=HUB

that being said, i didn't see anything specific to the user that reported the problem and there was no error logged at the time the message was sent

Hi, Try these steps please. To resolve this problem, install Update Rollup 4 for Exchange Server 2007 Service Pack 1 (SP1) on the Exchange server. For more information about Update Rollup 4 for Exchange Server 2007 Service Pack 1, see the following Exchange Help topic: Description of Update Rollup 4 for Exchange Server 2007 Service Pack 1 (http://go.microsoft.com/fwlink/?LinkId=152556) For more information about how to obtain the latest Exchange service pack or update rollup, see the following Exchange Help topic: How to Obtain the Latest Service Pack or Update Rollup for Exchange 2007 (http://go.microsoft.com/fwlink/?LinkId=152570) After you apply this hotfix, type the following command in the Exchange Management Shell to enable this feature for a specific remote domain: Set-remotedomain -Identity <remote domain name>-UseSimpleDisplayName $true To enable this feature for all remote domains, type the following command: Get-remotedomain | set-remotedomain -UseSimpleDisplayName $true Additionally, you can verify that the option is enabled on a specific remote domain by typing the following command: Get-remotedomain -Identity <remote domain name> | format-list These are the steps from that article which I provided earlier also error 1144 is not related to your problem. Regards. Shafaquat Ali. M.C.I.T.P Exchange 2007/2010, M.C.I.T.P Windows Server 2008, M.C.T.S OCS Server 2007 R2, Phone: +923008210320

thanks i apprecaite that ! i will go ahead and update to rollup 4 when i have the chance and then speciy the simple name for the remote domain. i just need to explain to my user (he is a high level exec) why this happened. i guess at this point its just an incompatabilty between mail servers ?