one of our users has a problem with her email display name.  Email works fine for her most of the time, but some senders from outside the organization receive email with wrong username and I just received another complaint from a different sender at a different organization, that when she sent email to this user all looked fine but when she looked at her sent items it had a wrong display name(one of our other user's display name.)

I had MS look at it before, and he said all looks fine in Exchange and maybe a reboot would help.  But it hasn't.  I had this user send a test to a gmail account and came in fine. 

Is the display name showing correctly through OWA?

Has the recipient got the sender's infomation in his local contact folder? If so, Outlook would show the display name in local contact item for priority.

Cheers,
Tony Chen
Forum Support
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Is the display name showing correctly through OWA?

Has the recipient got the sender's infomation in his local contact folder? If so, Outlook would show the display name in local contact item for priority.

Cheers,
Tony Chen
Forum Support
________________________________________
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please contact tnmff@microsoft.com.

• Marked as answer by Tony Chen CHNMicrosoft contingent staff, Moderator 8 hours 38 minutes ago

Hi,

Just checking in to see if the information was helpful. Please let us know if you would like further assistance.

Cheers,
Tony Chen
Forum Support
________________________________________
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please contact  tnmff@microsoft.com.

Hi,

I'm marking the reply as answer as there has been no update for a couple of days.
If you come back to find it doesn't work for you, please reply to us and unmark the answer.

Cheers,
Tony Chen
Forum Support
________________________________________
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please contact tnmff@microsoft.com.